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Active1mo ago

Partner Success Specialist

NMI·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

All levels

Salary

$55K – $60K/yr

Role overview

Job description

The Partner Success Specialist serves as the primary liaison between NMI's partners and internal teams, ensuring partners receive timely support and guidance throughout the merchant onboarding and account activation process. This role helps partners navigate merchant application submissions, resolves underwriting-related issues, provides support on residual payouts, pricing, and equipment inquiries, and coordinates across multiple internal departments to drive issue resolution. The Partner Success Specialist plays a critical role in partner growth and retention by proactively engaging assigned partners, removing barriers to merchant account approvals, and helping partners successfully board and activate merchant accounts. This is a remote role based in the US. About NMI NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to

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What they are looking for

Skills & requirements

Qualification

Strong understanding of merchant processing, underwriting workflows, and payment industry operations. Experience supporting ISO, ISV, Agent, Referral, or Channel Partner programs. Knowledge of merchant underwriting, boarding processes, and payment processing terminology. Experience working with cross-functional teams to resolve customer or partner issues. Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path. As well as being a part of something exciting everyday, you will also receive the following benefits: A remote first culture! Competitive compensation and benefits Personal growth and advancement opportunities Flex PTO & dedicated sick time Health, Dental and Vision Insurance Life, ADD, Short-term and Long-term Disability insurance 401k matching up to 4% after two months of service Flexible Spending Account Paid Parental Leave Company volunteer days Employee ref

Department · Partner Success

NMI logo

Hiring company

NMI

Finance & Banking

Learn how to best support your business with NMI's embedded payment solutions. Integrate secure payments to create a smooth transaction experience. Read now!

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