Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. As a Strategic Customer Success Manager, you are a trusted technical and business advisor helping our most significant strategic accounts navigate their long-term roadmaps on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a book of G2000 business, acting as a strategic partner to C-suite and technical leaders to align MongoDB’s capabilities with their multi-year IT transformations. You’ll drive customer retention, proactive consumption, and executive-level advocacy. You’ll build deep relationships with CIO/CTO personas, understand the nuances of complex market challenges, and orchestrate global resources to deliver transformative business value where your customers need it most. We are looking to speak to candidates who are based in Germany for our hybrid working model. Key Responsibilities Customer Advisory Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth Account & Portfolio Management Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that dr
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Job description
The Role Based in Frankfurt, the People Advisor is a pivotal member of the People team, serving as a coach for People Coordinators and a key collaborator with People Partners to drive talent strategy across multiple Teneo Business Units. With a strong understanding of local employment legislation and company policies, the People Advisor provides guidance on performance and employment relations (ER) matters and plays a crucial role in HR initiatives. Core Responsibilities Advise employees and managers on HR policies and processes, integrating legislative knowledge and general best practice. Collaborate with People Partners on cyclical initiatives such as goal setting, performance reviews, and compensation planning. Manage timelines, assist with communications, oversee completion rates, and recommend actions to ensure smooth delivery. Manage upward to People Partners regarding these initia
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Bachelor's degree in human resources, business management, psychology or related field preferred About Teneo Teneo is the global CEO advisory firm
Department · Holdings Division

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Teneo
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