Platform Engineer

Mobile Patient Services Specialist Team Lead Position Summary The Lead for the Phlebotomy Solutions team will be responsible for assisting with the team's day-to-day operations and ensuring excellence in patient care coordination, phlebotomy services, and administrative operations. This role focuses on supporting daily team management, operational efficiency, and compliance. The Lead will support seamless collaboration between field teams, patients, and operational departments. Lead may be required to cover at their clinics as needed, where they will serve patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. This position requires strong organizational, leadership, and communication skills and will include up to 50% travel to support audits, onsite visits, and team training initiatives. Primary Responsibilities Quality Assurance & Audit Support Assist with the coordination and execution of audits as indicated Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs; specifically, but not limited to, the MPX platform. Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement. Operational Oversight Provide daily support to the Phlebotomy Solutions team. Supervise, mentor, and develop a team of phlebotomists across designated Locations. Handle recruitment, onboarding, and training of new in-office phlebotomists. Ensure all team members maintain compliance with specimen handling protocols and EMR documentation.. Proactively mitigate issues that could impact operational performance. Oversee supply chain needs, including ordering and tracking supplies. Travel independently across an assigned service area to perform venipunctures at patient locations while verifying identity and requisitions and m

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