Policy Manager

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the role Hybrid (3 days per week in the London office required) Individual contributor role A key part of the role is turning insight into action. You will translate analysis into clear, proportionate policies and operational responses that protect platform integrity and customer outcomes, while remaining practical to implement and appropriate for the markets in which we operate. You will work closely with Legal, Public Policy, Product, Data Science and Operations to navigate complex legal and regulatory considerations and ensure our approach is effective, fair and robust. Core responsibilities Lead a programme of work to identify, assess and prioritise courier/rider fraud and abuse risks across Wolt and Deliveroo. Translate identified risks into proportionate policy, process and operational responses, balancing risk reduction with customer outcomes, courier/rider experience and business practicality. Lead the implementation, monitoring and ongoing refinement of fraud and abuse policies, with clear measures of effectiveness and residual risk. Ensure policy approaches are developed with appropriate consideration of legal, regulatory, compliance and reputational implications. What you’ll be doing Build a deep understanding of our courier/rider operating models, incentive structures and end-to-end journeys to identify where fraud or abuse risk may arise, using data, operational knowledge and structured, hypothesis-led analysis. Develop analytical approaches and key metrics to identify patterns, quantify impact, assess detection signals and measure the effectiveness of policy interventions over time. Define new policies, or revise existing ones, in response to ident

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is seeking a Contracts Manager to join our team in London. Embedded within our in-region commercial and legal operations, you'll work closely with local in-region counsel and lead counsel to support commercial and technology transactions across the region. We'll rely on you to help review, draft, and negotiate commercial and procurement contracts that support our cutting-edge AI systems. You'll also serve as a key partner in translating global legal strategy into regional execution — including supporting the triage of regional matters, rolling out process improvements and initiatives driven from global headquarters, and running local enablement sessions to keep business teams informed and aligned. You'll build scalable contracting processes and collaborate across Product, Sales, Finance, Business Operations, Research, and Procurement teams. Key responsibilities Draft, analyze, negotiate, and complete complex commercial transactions with our enterprise customers, vendors, and strategic partners, including IP licensing agreements Propose and develop scalable solutions to improve contracting efficiency Collaborate with business units and legal team members to streamline contract management processes, identify potential risks, and drive continuous improvement in contract handling efficiency Collaborate with the Product, Sales, Business Operations, Research, and Procurement teams to achieve key business objectives and deliver strategic, business-minded, and solutions-focused counsel Partner closely with in-region counsel and lead counsel on day-to-day triage of regional legal matters, ensuring workload is prioritiz

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Our mission on the Connectivity team is to make Claude the most connected AI. As agents take on more real-world work, we're taking a leading role in defining how they get access to external systems — safely, with the right permissions, and in ways enterprises can trust. We ship for claude.ai , Claude Code, Cowork, and the API. We own the MCP proxy that routes every tool call and the OAuth and token management that keeps connections authenticated. We're also core contributors to the MCP spec — now an open standard under the Linux Foundation — and maintain the official Python and TypeScript SDKs. We're looking for an experienced engineering leader to lead a team of Connectivity engineers based in London. The Connectivity team spans San Francisco and London, and you'll work closely with engineering leadership and partner teams in San Francisco to set direction and deliver together across both sites. You'll lead a team working on problems where reliability and enterprise trust are the bar: token refresh at scale, admin controls that let IT govern what agents can do, and proxy infrastructure that stays up when partner servers don't. Key responsibilities Lead a team of engineers building the connectivity infrastructure that powers tool use across Anthropic's product suite, from the MCP proxy to OAuth and token management Take an inclusive, equitable approach to hiring and coaching top technical talent, and maintain a high-performing team Coach, mentor, and provide career development guidance to your direct reports, helping them set and achieve their professional goals Partner with Connectivity engineering leadership in

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As the EMEA AE Lead, Beneficial Deployments at Anthropic, you'll build and lead a foundational sales team driving Claude adoption across mission-driven organisations in Europe, the Middle East, and Africa. You'll leverage your consultative sales expertise and passion for social impact to secure strategic partnerships with nonprofits, foundations, INGOs, educational institutions, and social enterprises across the EMEA market. This is a player-coach role requiring someone who can personally close complex deals while building a high-performing regional team. You'll operate with significant autonomy across time zones while maintaining tight alignment with global strategy. Our team and verticals are evolving rapidly—the ideal candidate thrives in ambiguity, is energised by building from scratch, and can flex across changing priorities as we learn what works. The ideal candidate brings deep experience in the EMEA nonprofit or social impact technology landscape, established relationships with mission-driven institutions, and a proven track record of building teams that drive revenue and mission impact simultaneously. Role Focus This role will lead EMEA sales efforts across Beneficial Deployments verticals, which currently include: Nonprofits & Foundations: INGOs, charitable trusts, foundations, and social enterprises across Europe, Middle East, and Africa. Navigate federated organisational structures, EU/UK regulatory requirements, and diverse funding mechanisms. Emerging Markets: Partnerships in Africa and India with organisations driving social impact at scale. Note: Verticals and priorities may evolve as the team learns and grows. We'

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Join Anthropic's Customer Success team as an EMEA based Customer Success Manager as we pioneer the future of enterprise AI adoption. As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across EMEA helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code. You'll develop genuine partnerships with customers, gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs. You'll draw on both your business acumen and technical expertise to serve as a strategic advisor throughout their journey with us. In partnership with the broader account team you will help customers identify the right Claude capabilities for their specific business objectives, working closely with them to provide best practices and guidance while supporting them as their usage (consumption & seat based) grows and evolves. Your role focuses on helping customers scale their usage effectively, implement change management strategies, optimize use cases, and maximize the value of their investment through expanded use cases across their organization. The insights you gather from your customers will directly inform our research priorities, product development, and go-to-market strategies — making you a key voice in shaping how we build and deliver ongoing value as a business. As one of our early CSMs in EMEA, you'll be a pioneer - helping to build regional processes, establishing new customer relationships, and representing Anthropic's brand in a high-growth mar

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As a Sales Manager at Anthropic, you'll lead a team of Enterprise Account Executives driving the adoption of safe, frontier AI by securing strategic deals with top financial institutions. You'll leverage your leadership and consultative sales expertise in the Industries sector to propel revenue growth while developing a high-performing team of AEs. Working closely with Applied AI Engineering and Product teams, you'll help Industries customers embed and deploy AI while uncovering its full range of capabilities in banking, research, and administration. In collaboration with GTM and Marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with financial decision-makers and ensure differentiated value across the Industries landscape. The ideal candidate will have a passion for developing people, identifying market opportunities within Industries, and executing strategies to capture them. By leading the deployment of Anthropic's emerging products, you will help financial institutions obtain new capabilities while also advancing the ethical development of AI. Responsibilities: Build and lead a high-performing team of Enterprise Account Executives focused on Industries, providing coaching, mentorship, and guidance to drive team success Develop and implement sales strategies tailored to Industries procurement cycles and budgeting processes to meet and exceed team revenue quotas Create and maintain accurate forecasts, pipeline management, and reporting while ensuring data integrity in CRM systems Partner with Enablement to develop training programs and resources tha