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Active1d ago

Principal Software Engineer, Programmable Comms

Aircall.io, Inc.·📍 Madrid Office

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a

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What they are looking for

Skills & requirements

Qualification

What We're Looking For You have set technical strategy across several teams or domains and can point to architecture that others have successfully built on. You have deep experience designing and operating large-scale, high-availability distributed systems . Experience in real-time communications — such as VoIP, SIP, WebRTC, media, messaging, or carrier networks — is a strong plus. You understand products and customers , not just systems. You anticipate business needs and translate them into clear technical direction. You have led reliability at scale , including: SLOs and reliability standards Incident management practices Resilience and disaster recovery Capacity planning Performance and latency You use AI to work at a higher level yourself , and you have thought seriously about designing systems with non-deterministic components, including: Failure modes Observability Guardrails Human-in-the-loop approaches You influence and persuade through clear writing, strong technical judgment, and sound reasoning , rather than seniority. You are comfortable navigating ambiguity, complexity, and disagreement . You actively make the engineers and teams around you better. Required Skills & Ex

Department · Communications Platform

Aircall.io, Inc. logo

Hiring company

Aircall.io, Inc.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

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