$195K – $250K/yr
Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact to the Mission Zocdoc's most important asset is our people. As a Principal Technical Program Manager for Practice Solutions, you will own and drive the most complex, cross-functional technical programs across the business unit, the initiatives that span multiple engineering teams and product domains and that no single team can deliver alone. Practice Solutions powers how healthcare practices run their day to day across every patient access channel: phone, web, marketplace, and partner syndication. That includes Zo, our AI phone assistant, along with our provider directory and booking platform, intake and pre-appointment workflows, calendar and scheduling experiences, and the services that keep availability accurate across channels. You'll operate at the intersection of Engineering, Product, Design, Analytics, and go-to-market leadership to deliver scalable, highly available, multi-tenant SaaS capabilities. You'll bring structure to ambiguity, drive sequencing across teams, surface architectural and operational risk early, and keep the trains running
