Principal Technical Writer - Customer Onboarding

In this hands-on, individual contributor Technical Product Manager (TPM) role, the candidate will be responsible for driving successful product delivery that aligns with both customer needs and strategic business objectives. The candidate will be responsible for gaining a deep understanding of GHX products and the customer journey across supported ERP systems, ensuring seamless communication and simplified workflow for our customers. Acting as the critical link between engineering, customers, and business teams, the candidate will collaborate closely with Product Owners, Product Managers and end users to translate complex business requirements into clear, actionable tasks for engineering Principal duties and responsibilities: Assesses ERP opportunities and customer needs to develop business case and product roadmaps. Assists in translating business needs and customer feedback related to ERP integrations into clear product requirements, breaking them down into releases, epics, and user stories. Writes scenarios for user personas to describe instances of B2B market problems or situations that illustrate why a product requirement is necessary. Collaborate with engineering and cross-functional teams to ensure understanding of defined scope, levels of effort and release timing. Explore integration options with different ERP and MMIS systems, and work closely with both internal and external ERP business partners to ensure the proposed solution delivers an optimal customer experience between the GHX product and the ERP platform Work closely with engineering to ensure timely, high-quality integration delivery through regular checkpoints with development, customers, and business stakeholders. Identify and communicate risks, issues, and problems, proposing mitigation plans to overcome obstacles. Stay current with industry trends, ERP platform changes, and best practices in integration design and architecture Support business and customer success teams with product expertise a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Opportunity As a Principal Engineer on the OIG team, you will be involved into development, design, and maintenance of our product to serve enterprise customers at scale. You will involve the architecture and evolution of our product features — spanning the across different access governance personas — and work collaboratively across engineering, product, and design to deliver features that are secure, scalable, and delightful to use. This is a role for someone who thinks in systems, leads with craft, and is energized by the challenge of building enterprise-grade software that millions of users depend on. This is a rare opportunity to join a team where your technical decisions will directly shape how thousands of enterprises manage access governance at scale, where the technical challenges are genuinely hard, and where the work you ship will be seen and felt by real users every day. Job Duties And Responsibilities Take end-to-end ownership of feature areas — from technical design through implementation, testing, deployment, and post-launch monitoring Design, build, and ship high-quality, production-ready features across the OIG system, with a focus on correctness, reliability, and performance Quickly deliver high-quality bug fixes and handle customer-reported issues Write clean, well-tested, maintainable code and hold yourself and teammates to a high bar for engineering quality Partner with our Product Development, QA, and Site Reliability Engineering teams

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: We're looking for a Principal Software Engineer to join the Elasticsearch - Analytical Engine team. This expert team of engineers is responsible for building new analytics capabilities in Elasticsearch’s completely new compute engine, and accessed via our new piped query language called ES|QL . This is a principle software engineering role that entails using your vast knowledge in this space in order to define, direct, and build the next generation of ES|QL capabilities. This role includes providing technical vision and direction for the customer/user interfaces and for the underlying language syntax and compute infrastructure. This role requires related past technical experience in addition to the ability to work cross-organization. Our company is distributed by intention. We hire the best engineers we can find wherever they are, whoever they are. We collaborate across continents every day over email, GitHub, Zoom, and Slack. At our best, we write fast, scalable, and intuitive software. We believe that the best way to do that is to empower individual engineers, code review every change, decide big things by consensus, and strive for incremental improvements. What You Will Be Doing: As a full-time Elasticsearch contributor, you will define, lead, and contribute to the development of data-intensive enhancements. You’ll research t

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. PRINCIPAL SOLUTIONS ARCHITECT We are seeking experienced professionals with deep expertise in Data Engineering, Cloud Data Architecture, and AI-assisted, agentic development practices to join our Services Delivery team to help create exciting new offerings and capabilities for our customers! In this strategic role, you will help customers modernize and expand their use of the Snowflake AI Data Cloud. You will take data pipelines from ideation to full production and pioneer agentic data engineering, where AI agents write, test, deploy, monitor, and optimize data workloads alongside engineers. You will use Snowflake's native capabilities across ingestion, transformation, orchestration, and governance, along with our partner ecosystem, to advise clients on best practices for resilient, cost-efficient, production-ready data architectures. You will design tailored data engineering solutions and define repeatable agent-driven delivery patterns that speed up migrations and platform builds. You will also work closely with customer teams and Systems Integrators, providing the technical leadership and oversight needed for successful outcomes. AS A PRINCIPAL SOLUTIONS ARCHITECT AT SNOWFLAKE, YOU WILL: Be a technical expert on all aspects of Snowflake as it applies to data engineering

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Role As an intern on Decagon’s Engineering team, you’ll be part of a pioneering group shaping the future of intelligent agents. You’ll contribute directly to production-ready initiatives that address real team needs, gaining hands-on experience and leaving your mark on meaningful, high-visibility work. This is a 12-week internship running June 1 – August 20, 2027, based out of our San Francisco office. This role is designed for candidates graduating between December 2027 and July 2028. Your background looks something like this You will graduate by summer 2028 with a degree in Computer Science or a related technical field You have experience from previous software engineering internships You write amazing code, fast Experience using AI coding agents as part of development You are excited to thrive in a fast-paced environment, continuously learn, and sharpen your skills Even better Prior experience working with multi-modal models Experience with distributed systems, data pipelines, or produ

About the team The Applied AI Engineering, Sign in with ChatGPT team works across engineering, product, design, partnerships, and strategic customers to grow an open ecosystem of agent-enabled sites and services. We help partners adopt the OpenAI tech stack related to identity, permissioning, agent-auth primitives so users can safely connect ChatGPT and Codex to the tools, services, and workflows they already use. Our team also works with external partners on defining the standards for agent access, marketplace offerings as well as other agent enablement initiatives to ensure users of ChatGPT and Codex go from intent to task completion seamlessly. About the role We are looking for an Applied AI Engineer to help strategic partners design, build, validate, launch, and operate agent enablement integrations across web applications, connectors, APIs, CLIs, MCP servers, and developer tools. This is a hands-on, partner-facing product engineering role for someone who can contribute to the platform itself, lead sophisticated technical engagements, and turn ambiguous identity and agent-workflow requirements into secure, production-ready integrations. You will work across partner product and engineering teams and OpenAI’s product, engineering, design, partnerships, legal, policy, security, support, and go-to-market teams. You will identify high-value user journeys, choose the right integration path, prototype and review architectures, write code, run evaluations and dogfood, trace failures end to end, guide launch and rollout, and support post-launch iteration. The best person for this role moves fluidly between full-stack code, OAuth/OIDC and identity systems, product judgment, project leadership, and clear communication with engineers and executives. This role is a fit for a product-minded engineer who wants to stay close to users and partners while going deep on authentication, permissions, reliability, safety, and developer experience. The principle objective is to help pa