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Active1d ago

Product Enablement Manager, AI Agents

Aircall.io, Inc.·📍 New York Office

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a

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What they are looking for

Skills & requirements

Qualification

2–4+ years of experience in product enablement, technical writing, solutions engineering, forward deployed engineering, content/product marketing, or a similar hybrid role at a SaaS or AI/platform company. Candidates without a formal enablement title are welcome if the underlying skills below are there. Technical fluency: comfortable with agentic AI concepts (prompting, intents, guardrails, evaluation) and able to hold a credible technical conversation with Product and Engineering without a translator. Full-stack content

Department · GTM Enablement

Aircall.io, Inc. logo

Hiring company

Aircall.io, Inc.

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.

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