Product Support Analyst (Voice)

We are looking for a highly motivated and results-driven Deal Desk Analyst who is looking to join a fast moving AI empowered product company. The Deal Desk team sits within the Finance organization and works collaboratively across Sales, Customer Success, Legal, Product and other Finance teams to drive deals to closure. In this role supporting our EMEA and East Coast sales teams, you will be responsible for providing top-notch support and guidance to our Account Executives and Customer Account Managers in all aspects of deal structuring, pricing, quote structure creation, negotiation, and contract review. As an Analyst, you not only will be a trusted advisor to the Sales team but also will work closely with senior executive and leadership including the CRO and CFO to ensure deals are optimally managed to their conclusion. General Job Duties & Responsibilities Act as a first point of contact and strategic advisor to the Sales organization on all matters related to pricing / deal economics and structure Collaborate with Finance, Legal, Sales and Operations organizations on complex, non-standard transactions and provide business insights and recommendations regarding pricing and deal structure Internally drive the deal process including the day-to-day aspects of quoting and commercial terms approvals to swiftly and efficiently execute deals Provide regular training to Sales organization on topics related to deal structure and pricing Act as a key stakeholder in projects led by the team to improve systems, tools, and processes Define and assess key business metrics to track deal performance and identify areas of opportunity Minimum Knowledge, Skills and Abilities BA/BS degree in finance, economics, accounting or related field is a plus Minimum of 3-5 years of experience in a pricing, finance, deal desk or analytics role Strong knowledge of Excel, Google Sheets, Salesforce and Salesforce CPQ Deep experience working cross-functionally with multiple interna

The Team + The Role Pendo’s feature teams build the experiences that help customers understand their users, improve their products, and get more value from their software. Engineers work closely with Product and Design to solve meaningful customer problems, from evolving widely used product experiences to building entirely new capabilities. We’re looking for a Full Stack Software Engineer with a strong frontend focus to help build what’s next. In this role, you’ll work primarily in Vue, JavaScript, and TypeScript, while contributing across the stack to deliver polished customer experiences and the backend services and APIs that power them. You’ll also use AI as a core part of your development workflow and contribute to AI-powered product capabilities, including work with MCP, LLMs, and emerging technologies across Pendo. This role is based in our Raleigh office. What this looks like day-to-day Feature delivery: Own well-scoped features from implementation through production. Break work into small, independently shippable increments and deliver consistent progress toward team goals. Full-stack engineering: Build across the frontend and backend, with a strong lean toward TypeScript and Vue.js. Deliver polished, reliable customer-facing experiences while contributing to the backend services and APIs that power them. AI and MCP development: Build and expand MCP and AI-powered capabilities that help customers interact with, understand, and act on their Pendo data. Work with emerging technologies such as LLMs and agentic workflows where they support meaningful product outcomes. Production engineering: Write maintainable, production-ready code and apply testing strategies appropriate to the risk of your changes. Follow established patterns for safe rollout, release, and operation in production. AI-enabled development: Use AI coding tools as a core part of your daily workflow. Apply strong engineering judgment, review rigor, and accountability to AI-generated code just as y

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As a Sr. Product Manager (Voice Origination and Numbers) at Bandwidth, you will be responsible for the P&L, overall growth, and profitability of assigned product(s). This role includes Vendor Management, Sales Support, and Customer interaction. The Product Manager's responsibilities focus on the operational aspects of the assigned product line including (but not limited to) a view on network strategy and enhancements, pricing, billing, and compliance. What You'll Do: Create and own the strategic direction of the Inbound and Numbers products to maintain and grow Bandwidth's market position as inbound voice continues to evolve. Actively manage origination services and Numbers. Manage Tandem routing as a network function and product. Become the Bandwidth SME on assigned products. Make informed decisions on product evolution based on metrics collected with each customer interaction. Provide strategic vision and guidance to Bandwidth Segment and Platform teams on product, market, network, and customer trends and the development required to become and maintain status as a market leader. Actively work with and manage vendors and carriers in the ecosystem, ensuring compliance with regulatory, legal, and contractual requirements. Balanc

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services. WHAT YOU'LL DO Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production. Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services. Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability. Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs a

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As a Principal Services Solution Architect, you will spearhead the strategy and evolution of Advanced Services across our cloud-native and container domain, with focus on Portworx® by Everpure™, Kubernetes, and modern virtualization. You will act as the ultimate technical authority for this domain, bridging market gaps and converting emerging customer challenges into scalable, high-impact offerings. Partnering closely with Product, Engineering, Sales, and Delivery teams, your goal is to shape how enterprise clients modernize their infrastructure on the Everpure™ Platform. This role defines market-defining services, driving transformative architecture adoption at global scale. WHAT YOU’LL DO Drive Domain Strategy & Roadmap: Establish and own the global Advanced Services strategy for Kubernetes, cloud-native storage, modern virtualization, and Portworx® by Everpure™, aligning service innovations directly with enterprise product priorities and market expansion. Architect & Validate MVPs: Design, pilot, and validate groundbreaking solution services through strategic customer engagements, rapidly transforming complex customer challenges into market-tested consulting frameworks. Build Scalable Consulting Offerings: Mature successful customer pilots into standardized, repeatable Professional Services packages by defining service scopes, delivery methodologies, success criteria, and technical enablement assets. Provide Tec

Job Summary The Field Application Engineer (FAE) will provide technical, hands-on expertise to support all business opportunities for Phoenix Contact products and applications directly associated with the automation, control and networking portfolio used within the industrial automation and electronics industry. The Field Application Engineer will collaborate with regional sales managers, strategic account managers, sales engineers, account development specialists, channel, and field application engineering teams, to utilize a consultative approach with all customers to support their individual needs and expand market penetration. This role plays a pivotal part in the development and expansion of all accounts, through automation, control and networking sales growth and specifications. This is a regional role responsible for the Mid-Atlantic Region (Virginia, North Carolina, South Carolina and Eastern Tennessee). Responsibilities Increase annual sales revenue across all products directly associated with the automation, control, and networking portfolio at customer accounts. These products include but are not limited to ethernet products (wired or wireless), safety, controllers, IO, HMIs, IPCs and engineered solutions. Work in coordination with local Phoenix Contact sales team utilizing joint sales activities, trainings, and mutual action plans to advance the sales of above-mentioned products. Act as the local technical representative for the above-mentioned products and support the sales team in power-related technical matters. Act as the regional marketing specialist developing sales tools, collateral and driving campaigns. Serve as the “voice of the customer” providing insight for expansion of product lines or new focus industries. Drive value-added applications and engineered solutions. Meet/exceed territory sales quotas as established by the RSM and/or Vice President - Field Sales. Be proficient in BASE selling skills and implement to build strong cus