Product Support Specialist for SaaS Platform

Product Support Specialist EviSmart | Global Continuity Team • On-site • Full-Time • Night Shift We're looking for a Product Support Specialist who can help customers resolve software issues and keep their operations running. Our customers are dental labs and dentists around the world who rely on our software every day. When something isn't working, we need someone who can understand the problem, find a practical solution, and keep the customer informed. What You'll Do Assist customers with software issues, questions, and troubleshooting. Understand how our products work and how customers use them. Find temporary workarounds when an immediate fix isn't available. Manage support tickets and follow through until issues are resolved. Work with Technical Support and Engineering teams on more complex issues. Provide clear and timely updates to customers during incidents. Identify recurring problems and help prevent them from happening again. Help improve our support processes and knowledge resources. What We're Looking For Experience in software product support, application support, or SaaS customer support. Strong problem-solving skills and the ability to troubleshoot software issues. Good written and verbal English communication skills. Ability to explain technical problems in simple terms. Familiarity with ticketing systems and basic technical troubleshooting. Ability to prioritize issues and remain calm under pressure. A proactive mindset and willingness to learn complex software products. You don't need to be a software developer. What matters is your ability to understand the product, solve customer problems, and take ownership until customers can continue working. About EviSmart EviSmart develops software that helps dental labs and dental professionals manage their digital workflows. You'll join our Global Continuity team, working alongside Product Support and Technical Support Specialists to help customers around the world keep their o

EviSmart Senior Full Stack Developer "Most developer roles put you one layer from the product. This one puts you at the build layer of a platform that 2,000+ dental labs depend on — and your code ships to 28 countries." 📍 BGC, Taguig City, Philippines • On-site • Full-Time WHAT EVISMART IS BUILDING EviSmart is the leading dental Autopilot system operating across 28 countries in a $40B healthcare industry — and the Manila team builds and ships it. Not an MVP. Not a pilot. Live, in production, with thousands of dental labs and dentists depending on the platform every day to run their business. We have multiple in-house AI teams building the next generation of dental design automation — and Manila is where it gets operationalized. We are one of the few genuinely AI-first companies in the Philippines. The models are being built here. The product is scaling here. The opportunity is here. WHY THIS ROLE, WHY NOW The AI layer for the dental industry has not been built yet. The product is proven, but the sprint team building it is growing — and this hire is the build layer that makes the rest of the pipeline work. The person who joins now as Full Stack Developer doesn't inherit a finished queue. You will be the engineer who sets the standard for what "done" looks like in a sprint — building the features that internal operations teams and 2,000+ dental labs depend on daily, and doing it to the quality gate, sprint after sprint. The habits and practices you establish here become the baseline for how the engineering team scales. Early joiners shape the standard. That is not a slogan — it is how every senior role here got built. WHY EVISMART Leading dental Autopilot system in a $40B global healthcare industry — operating across 28 countries, live in production Multiple in-house AI teams building proprietary models — not just consuming APIs. Claude, Cursor, Luvable, and LLM-powered workflows are part of the daily stack Manila is not a back office. It is the

Product Support Specialist Night shift · On-site, BGC Taguig · About the job Our customers are dental labs. When something goes wrong, they want one person who understands the problem, fixes it, and keeps them informed. That’s this job. Our AI chatbot handles the simple questions. What it can’t answer comes to you — and you fix it yourself when you can. Open the logs, work out what’s wrong, apply the fix or a workaround. Get the customer moving first, understand why it broke after. What we’re looking for You’ve supported customers of a software product, in writing and live. You’re comfortable with the technical basics — restarts, reading logs, working a ticket queue. Deep engineering experience isn’t needed; Jester will train you on the platform. You’re calm and honest under pressure. You say what you know, what you don’t, and when the next update is. You don’t guess. And you notice things before anyone tells you. Worth knowing This is a night shift role, on-site in BGC. Our customers are in North America and Europe, so their working day is our overnight. Our documentation is thin. Part of this job is writing down what doesn’t exist yet. You’ll report to Jester in Manila for the technical side and work with Matis in Canada on how we talk to customers. We're not a chaotic place to work, but we are serious. We need someone who takes the call, makes the decision, and follows it through until it stops happening.

MyPrize is the fastest growing free-to-play social gaming and social markets platform in the world, redefining how people play, watch, and connect with one another and with gaming and markets online. Pioneering multiplayer experiences where users can join forces with creators, streamers, and friends, MyPrize provides a platform built for shared moments and massive communities. MyPrize transcends boundaries, giving players and fans what they have been desperately craving: an all-in-one platform that combines the best of online gaming, live streaming, and social markets, powered by MyPrize's proprietary AI personalization engine. With SOC 2 Type 1 certification, MyPrize maintains institutional-grade security while building the future of online entertainment. MyPrize is seeking a Customer Experience Specialist to join its engineering team as a contractor. This is an exciting opportunity to join a fast growing team where you will be focused on building frontend services powering features that scale to large numbers of active users. What you will do at MyPrize: Ticket Management and Resolution: Demonstrate exceptional problem-solving skills by effectively managing and resolving user support tickets across various complexity levels. This includes conducting thorough initial investigations, diagnosing technical issues, and providing clear, concise solutions that address user concerns and enhance overall customer satisfaction. Technical Troubleshooting: Perform detailed technical support by guiding users through step-by-step troubleshooting processes, ranging from basic technical challenges to more intricate system-related problems. Develop a comprehensive understanding of our product ecosystem to provide accurate and efficient support solutions. Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and helpful demeanor while quickly address

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com . In the Specialist, Concierge Services role, you’ll interface with our entire Enterprise product suite, including Knowledge Graph, Pages, Reviews, Listings, Knowledge Assistant, and more! You will gain a comprehensive understanding of complex enterprise businesses’ digital strategy/goals while providing personalized, consultative, and technical support – or, as we call it, Yext Concierge Services. Onboarding includes a comprehensive training program, which will empower you with skills, resources, and confidence to apply your individual talents to Yext and our customers. What You’ll Do Role is 100% field-user facing, with daily responsibilities that include, but are not limited to, being available for phone and email support, 1:1 training, and other department tasks. Troubleshoot platform and client-specific inquiries via telephone and email support, and maintain inbound queue management strategies to ensure adherence to the SLA Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations - every time! Work cross-functionally with Client Success, Services, Engineering, and Product teams to deliver full 360-support and surface trends that en

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com . As a Publisher Operations Analyst , you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers (Google, Apple, Facebook, Bing, Yelp, etc). We’re looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you’ll work directly with internal stakeholders (Support, Client Success, Operations, Product, and Engineering) as well as external stakeholders (Clients and Publishers). This diverse collaboration will put your ability to appropriately present information for various audiences to the test. What You’ll Do: Become a Publisher Specialist – Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening an