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Active11h ago

Product Support Specialist

Anthropic·📍 New York City, New York, United States

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$131K – $210K/yr

Role overview

Job description

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Product Support Specialist, you’ll be at the front lines of safely delivering AI to the world, providing high-touch support to the businesses building on Claude. You’ll take the cases that need more than a help article: understanding how a customer has built on our platform (their integrations, their authentication and identity setup, their use of the models) and then investigating, diagnosing, and resolving their most complex technical needs. You’ll partner with engineers to get to the bottom of things, and with account teams to keep t

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What they are looking for

Skills & requirements

Qualification

Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of

Department · Product Management, Support, & Operations

Anthropic logo

Hiring company

Anthropic

Technology

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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