RIDE Services- Technical Trainer

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. We are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders. JOB DESCRIPTION RESPONSIBILITIES: Conduct individual and team skills gap analyses. Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Coordinate product-related training, including presentations of new features and simulation activities in a demo environment Oversee implementation of LMS including vendor selection and deployment. Ensure all new hires undergo essential technical training and ongoing training certification. Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Schedule in-house educational sessions. Measure improvements in employees’ job performance at the end of each course. Gather feedback from trainees and instructors and recommend suggestions to the learning process. Acting as the main point of communication regarding training and requirements between customers and Customer Service Department. Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals. Delegate work assignments effectively to trainers and writers to meet set goals. Manage all customer queries regarding training and resolve issues in coordination with the relevant departme

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Team A rider taps "request ride" and within seconds, an autonomous vehicle is matched, dispatched, and on its way. The On-Road Experience team owns the systems that make that moment happen. The On-road Experience team builds the real-time distributed system behind Nuro's ride-hailing product. This is foundational infrastructure where correctness and performance have consequences on a real road. About the Role This is the perfect role if you love architecting performant, reliable distributed systems, processing real-time vehicle data, and building the foundational APIs that enable seamless product experiences. The position demands technical excellence, a deep understanding of system design, and a knack for solving tough problems. Come join us in defining the future! What you'll own Backend services for ride planning, vehicle matching, and real-time trip execution Partner API integrations (Uber and others) routing ride reque

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Core Services powers the passenger and driver state machines from request and accept through drop-off and payment completion. The team enables new ride variations like autonomous vehicles, taxis, scheduled, business concierge, health and more. The “Core Services” are a suite of distributed Python and Golang systems central to Lyft’s backend. As a software engineer on the team, you will work on integrating new rider and driver products and features onto the state machine and enhancing the performance and reliability of ride state transitions. If you are excited about solving back-end distributed systems problems and owning a mission-critical part of Lyft’s operations, this team is for you. As a Software Engineer at Lyft, you will collaborate with other engineers and cross-functional teams, such as product, data science, and analytics, to lead and execute large projects—from concept to efficient execution. We are looking for motivated engineers who are passionate about solving challenging technical problems and excited to work in a fast-paced, innovative, and cross-functional environment. In this role, you will tackle some of the most interesting and impactful problems in ridesharing. Key traits for success include being passionate about Lyft’s business and product, a quick learner, a collaborative mindset, and an eagerness to drive initiatives both within and across teams. You'll be joining a small, close-knit team with engaged and collaborative co-workers. Responsibilities: Design, develop, deploy, monitor, operate and maintain existing or new elements of the Fulfillment tech stack Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledg

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. Day-to-day in this role you’ll: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; Equipment & Tech Management – Resolving technical issues related to merchant operations; Process Improvement – Identifying bottlenecks, suggesting improvements, and tak

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Your role will be instrumental in designing the next generation of Affirm’s Checkout Platform to provide a world-class buying experience that puts customers first! We are seeking a Backend Software Engineer to build out financial products and features providing new levels of accessibility and flexibility to our users. You will work in a fast-paced team environment, designing and implementing new API’s and microservice interfaces to manage every users’ transaction with Affirm. You will also use your technical skillset to find opportunities to improve the performance and reliability of the systems that drive the user journey through purchasing with Affirm. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you'll do Work with technical leaders in the team to design and implement insightful forward-looking approaches that go beyond the direct team and solve large open-ended problems Actively own components of checkout systems and define their long-term health, while also improving the health of surrounding systems Collaborate with engineers within our team and across the organization to build the next generation of the checkout platform Learn and improve engineering standards, tooling, and processes across the checkout platform What we look for Take Ownership. You enjoy working with product and engineering leaders to develop detailed project definitions, and drive technical decisions within your team Execute. You have a proven track record of developing, testing, and shipping high-quality software at scale Collaborate. You communicate clearly both verbally and in writing. If anything, you trend towards over-communication Build Teams. You grow with engineers around you through sharing your learnings and pr