Scrum Master

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is seeking a ServiceNow Scrum Master to join our Enterprise Service Management organization within Solutions Architecture & Infrastructure Platforms. The ServiceNow Scrum Master plays a critical role in enabling the successful delivery of ServiceNow products and platform capabilities by driving Agile excellence, facilitating collaboration, and fostering high-performing teams that deliver business value at scale. As a ServiceNow Scrum Master, you will serve as the Agile leader for one or more ServiceNow product teams, guiding the execution of strategic initiatives across the ServiceNow platform. This role is responsible for facilitating Scrum ceremonies, managing sprint execution, removing delivery impediments, and coaching teams on Agile best practices to improve delivery predictability, quality, and operational effectiveness. The ServiceNow Scrum Master works closely with Product Owners, ServiceNow process owners, architects, developers, engagement managers, and business stakeholders to translate strategic priorities into actionable work plans. This individual serves as the primary point of coordination for sprint and release activities, ensuring alignment between business objectives, product roadmaps, and delivery commitments while maintaining visibility into progress, dependencies, risks, and outcomes. In addition, the ServiceNow Scrum Master will dr

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning. What you will do Counsels scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement. Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress. Designs and develops industry-leading process evaluation tools to assess the application of scrum principles in team processes. Develops actionable insights from analytics and reports on team productivity, velocity, and quality. Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements. Handles various responsibilities to facilitate the scrum process and support the scrum team. Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools. Instructs team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of a

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning. What you will do Counsels scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement. Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress. Designs and develops industry-leading process evaluation tools to assess the application of scrum principles in team processes. Develops actionable insights from analytics and reports on team productivity, velocity, and quality. Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements. Handles various responsibilities to facilitate the scrum process and support the scrum team. Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools. Instructs team members on agile values, principles, and practices to help stakeholders and product owners understand the benefi

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Carries out and facilitates Scrum events, removes impediments, promotes collaboration, supports Product Owners, and drives continuous improvement across Agile teams. Ensures the effective implementation of the Scrum framework by creating an environment that enables team success, fosters continuous learning, and delivers business value. Coaches and mentors Scrum Masters and Agile teams while championing Agile principles, servant leadership, and organizational agility. What You Will Do Agile Leadership & Team Coaching Coaches Scrum Masters, Product Owners, and Agile teams on Agile principles, Scrum values, and best practices for project and product delivery. Guides teams in self-organization, cross-functionality, accountability, and continuous improvement. Promotes a growth mindset and fosters a culture of adaptability, transparency, collaboration, and experimentation. Helps establish and implement a common language and framework for Agile team collaboration. Scrum Facilitation & Delivery Excellence Facilitates and oversees Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, retrospectives, and backlog refinement sessions. Removes impediments and proactively addresses risks and obstacles that impact team productiv

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Remove impediments, foster cross-functional collaboration, support Product Owners, and meet with business leaders to support one or more major project initiatives for Medicare. This role differs from a traditional Scrum Master by having a broader focus on overall delivery flow and, often, a more direct hand in stakeholder management and project governance. Key Responsibilities Agile Coaching & Facilitation: Fostering a culture of continuous improvement, mentoring teams on Agile values, and facilitating ceremonies (stand-ups, planning, retrospectives). Delivery Management: Managing project scope, timelines, and dependencies while tracking progress through metrics like velocity and quality. Impediment Removal: Proactively identifying and clearing roadblocks that prevent the team from achieving goals. Stakeholder Alignment: Serving as a liaison between stakeholders and the team, managing expectations, and ensuring transparent communication. Process Improvement: Refining Agile practices to increase efficiency, quality, and effectiveness. Required Qualifications 7-10+ years of experience in Agile delivery, Scrum Master, Agile Coach, Program Delivery, or related roles. Familiarity with software development, DevOps, or technical

Principal Consultant - Payments SME Location: NYC or Charlotte, USA | Practice Area: Banking & Payments | Type: Permanent Drive transformation across high-value payment systems in a fast-evolving global landscape The Role We are seeking a Senior Consultant to join our Banking & Payments practice, supporting large-scale payments transformation initiatives. This role combines Business Analysis and Scrum Master responsibilities, working on high-value and cross-border payment systems. You will play a key role in delivering change across complex payment infrastructures while collaborating with global stakeholders in an agile environment. What You’ll Do Lead business analysis activities across high-value payments and transformation initiatives Facilitate agile ceremonies and support delivery as a Scrum Master across cross-functional teams Gather, document, and translate business and technical requirements into actionable deliverables Support transformation programs across payment systems including cross-border transactions Collaborate with stakeholders to ensure alignment across business, technology, and operations What We’re Looking For Proven experience as a Business Analyst and/or Scrum Master within Banking or Payments knowledge of high-value payment systems and transaction flows Working knowledge of FEDwire, CHIPS, and ISO20022 (pacs.008, pacs.009) Experience delivering within agile environments and facilitating Scrum practices Ability to engage stakeholders and communicate requirements clearly across teams Bonus Points For Experience in payments transformation or modernization programs Exposure to cross-border payments and regulatory considerations Familiarity with financial messaging standards and payment processing systems Experience working with Tier 1 financial institutions Certification in Agile, Scrum, or Business Analysis disciplines Why Join Capco Deliver high-impact technology solutions for Tier 1 financial institutions Work in a collaborative