Security Shift Supervisor - Chicago, IL

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are seeking an operational, detail-oriented Security Shift Supervisor to manage shift operations for an iconic 54-story, Class A commercial skyscraper and public riverside park in Chicago’s West Loop. Reporting directly to the Security Director , this role leads on-duty security officers , oversees access control and CCTV monitoring , and maintains high security and customer service standards across a 1.2 million sq. ft. high-profile property Here's the schedule: Saturday–Sunday (7:00 AM–3:00 PM), Monday–Wednesday (3:00 PM–11:00 PM) Responsibilities: Lead, direct, and motivate on-duty security officers to ensure adherence to company policies, post orders, and safety guidelines . Report directly to Site Supervisor/Director and/or Marksman / Titan Management. Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development and support. Ensure the Client Site is provided with high quality security services to protect people and property. Handle all escalated security issues or emergency situations appropriately. Develop staff in both technical and professional skills through performance management (coaching, recognition, etc.). Provide the basis of

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Role Summary The Security Shift Supervisor leads shift operations, managing assigned security officers, access control, crowd management, and real-time incident response across the public concourses, retail levels, and transit-connected zones. Operating in a high-volume public retail environment, the Shift Supervisor maintains a visible protective presence, enforces tenant safety guidelines, supports life-safety compliance, and coordinates shift coverage to ensure a safe, welcoming experience for visitors and merchants alike. About the Location Located in the heart of the Loop, this high-profile 275,000+ SF multi-level urban shopping center serves as a premier downtown retail, dining, and entertainment destination. Situated beneath a 38-story residential tower and a 22-story office high-rise, the complex features major retail anchors, a multi-screen cinema, a dining hall, and direct underground pedestrian access to both the CTA Blue Line and Red Line subway stations. Experiencing heavy daily foot traffic from transit commuters, shoppers, office workers, tourists, and event-goers, the site requires active, vigilant crowd and facility monitoring. Schedule as follows: Sat/Sun - 7am-3pm Mon - 12pm

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Security is seeking a Site Security Supervisor to lead daily security operations at an iconic, high-profile property in the heart of Chicago’s Loop. Situated within a historic landmark featuring classic Chicago School architecture, modern amenities, and public exhibits, this unique site requires a dedicated leader who balances high-standard safety procedures with exceptional customer service for tenants, international executives, and visitors alike. As the Site Security Supervisor, you will directly manage a team of 5 security officers/supervisors, ensuring top-tier protection, operational excellence, and team development. Key Responsibilities Team Leadership & Development: Supervise a team of 5 security officers/supervisors. Oversee scheduling, payroll, coaching, recognition, and performance management. Conduct site-specific on-the-job training, client-specific training, and annual refreshers adhering to Titan standards. Operational Oversight: Reconcile daily logs, shift responsibilities, and patrol reports. Review incident reports prior to submission to Management and coordinate preliminary investigations. Post Orders & Procedures: Develop and maintain up-to-date operational procedures and

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! We are hiring a Field Operations Manager to work as part of a team to support a select group of Titan Security accounts. The position will report to a Director of Operations and is primarily responsible for the quality assurance and compliance functions of the team members assigned to their accounts. This is a 3rd Shift Overnight Position Must have at least 1 year of continuous managerial experience (preferably in security or a related field) to be considered. Must have availability to work the 2nd Shift and hold over if needed. Responsibilities for Field Operations Managers include but are not limited to: • Train team members in customer service, and complete quality assurance and compliance procedures and documentation. • Monitor and coach staff, including attendance issues, disciplinary actions, and performance appraisal and documentation. • Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations. • Respond to any escalated security issues or emergency situations appropriately. • Compile and prepare reports and documents pertaining to incidents, personnel activities, and account trends. • Work a flexible schedule to meet the

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Responsibilities of Security Officers include, but are not limited to: Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages. Control access for tenants, visitors or vendors as required Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management Other duties as assigned Required Qualifications of Security Officers: Must be at least 18 years of age. Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position. Must be comfortable around dogs, cats, and other pets/animals High School diploma or general education degree (GED) Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements Able to pass pre-employment drug screen and criminal background check. Able to read, write, speak,

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! FLEX CONCIERGE EVENT ON WEDNESDAY OCTOBER 21ST: Scheduling Requirements: Open availability or two shift availability: 1st & 2nd 2nd & 3rd 3rd & 1st Weekend availability required No PERC card, no problem. We will help you obtain your PERC if you have never had a PERC before. APPLY IF YOU ARE INTERESTED Responsibilities of Security Officers include, but are not limited to: Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information Maintain clear, accurate administrative logs at front desk pertaining to people or property including packages. Control access for tenants, visitors or vendors as required Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management Other duties as assigned Required Qualifications of Security Officers: Must be at least 18 years of age. Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position. Must be comfortable around dogs, cats, a