About the role There’s a wide gap between an agent that works in a demo and one that works across millions of live transactions. Closing it is the job. You’ll embed with the teams and customers who depend on AI — risk, fraud, collections, payments, support, developer experience — and design, build, and ship agentic systems into their production environments. You’ll also help build the platform underneath: Paytm’s AI inference platform (Pi) and the agentic runtime, orchestration, and tooling that lets agents reason, plan, use tools, and run multi-step workflows safely. What you’ll do Embed & deploy Tackle greenfield problems alongside internal teams and customers — scope ambiguous needs and build agents from scratch that fit how they actually work. Own deployments end-to-end: discovery, build, integration, activation, and the tuning that earns trust and adoption. Lead pilots and demos, drive adoption, and clear blockers before they stall a rollout. Build agentic systems Architect agentic systems — reasoning, planning, tool use, memory, multi-agent coordination — that run real workflows with guardrails. Build safe tool-use infrastructure across APIs, databases, and services, with permissioning, sandboxing, and human-in-the-loop. Ship SDKs, patterns, and reusable blueprints so internal teams build and deploy agents fast. Make it reliable Design and run rigorous evals: measure quality, catch regressions, and feed results back into the system. Build observability, tracing, and guardrails that prove agents are safe and keep them safe as models and data drift. Own the multi-model inference your agents depend on (text, voice, code, vision) — latency, throughput, and cost. Lead Set technical direction and standards for agentic systems; mentor engineers and partn
Role overview
Job description
Overview: Guidepoint is investing in applied AI across its research platform. We're building conversational AI systems that interact with our global expert network at scale — combining real-time voice, LLM-driven orchestration, and retrieval over large proprietary datasets. You'll be an early engineer on a new initiative: taking working prototypes to production and shaping the architecture as the product scope grows. This is a hands-on role with broad ownership, close to product and leadership. This role is hybrid in our Toronto Office What You'll Do: Real-time conversational AI: voice- and chat-based agents with low-latency requirements, built on modern telephony and real-time media infrastructure. LLM orchestration: agentic systems that pursue goals over multi-turn conversations, with hard behavioral guarantees enforced in code — not just prompts. Multi-channel session management: stat
…What they are looking for
Skills & requirements
Qualification
We're building conversational AI systems that interact with our global expert network at scale — combining real-time voice, LLM-driven orchestration, and retrieval over large proprietary datasets; LLM orchestration: agentic systems that pursue goals over multi-turn conversations, with hard behavioral guarantees enforced in code — not just prompts; Retrieval and grounding: connecting LLM systems to large internal knowledge assets, with structured data flowing back; Design and tune LLM pipelines: context engineering, structured outputs, model selection, cost/latency tradeoffs across vendors
Department · Data & AI
Hiring company
Guidepoint
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