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Active3w ago

Senior Associate, Merchant Live Order Experience

DoorDash USA·📍 New York, New York, United States

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

$87K – $128K/yr

Role overview

Job description

About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again. About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Me

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Role market pulse

How Senior Associate demand looks in United States

64/100 · steady

Live jobs

28

Posted 30d

23

30d movement

+475%

Remote share

14.3%

Salary listed

85.7%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation

Department · Merchant Strategy & Operations

DU

Hiring company

DoorDash USA

View the company profile, current openings and hiring details.

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