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Active6h ago

Senior Associate Workforce Planning

DoorDash India·📍 Hyderabad, Andhra Pradesh, India

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

About the Role Support Operations is one of our core operations teams, responsible for making sure that when things go wrong, there's always someone there to make it right. The team designs, manages, and operates a large and growing global network of support centers, with the goal of delivering a world-class customer experience every time. We're looking for an experienced Workforce Planner to help develop and scale our support lines of business. This role is central to planning monthly, daily, and hourly staffing levels, and to keeping hiring plans current so we consistently deliver best-in-class service. You'll play a key part in improving forecast accuracy, reporting, and how we plan around floor staff utilization and efficiency — for a 24/7/365 organization, wherever it operates. You're excited about this opportunity because you will… Capacity planning Build and maintain support capac

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What they are looking for

Skills & requirements

Department · 111 Support

DI

Hiring company

DoorDash India

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