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Active1mo ago

Senior Cloud Support Engineer

Snowflake·📍 Chuo-ku, Tokyo, Japan

Employment

FULL TIME

Work mode

On-site

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Cloud Support Engineer (CSE) Job Description Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset . You'll leverage

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What they are looking for

Skills & requirements

Qualification

5+ years of experience in technical support (customer-facing, ideally 24x7). Strong AI fluency, including prompt engineering, context management, and the ability to critically validate AI outputs and know when to fall back to manual investigation. Experience with AI-powered tooling (e.g., coding assistants/agentic IDEs) and modern support environments. Solid technical troubleshooting skills , including comfort with SQL. Strong knowledge of at least one major RDBMS In-depth understanding of SQL data types, aggregations, and advanced functions including analytical/window functions. Proven experience with query lifecycle, profiles, and execution/explain plans. Advanced skills in interpreting SQL queries and execution workflow logic. Proficiency with JSON, XML, and other semi-structured data formats. Experience with querying and transforming semi-structured data. In-depth knowledge of various caching mechanisms and ability to take advantage of caching strategies to enhance performance. Major cloud platform experience (AWS, Azure, GCP) Basic understanding of cloud services, architecture, and best practices. A deep understanding of resource locks and experience with managing concurrent t

Department · Global Support

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Hiring company

Snowflake

Technology

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