Senior Customer Success Manager - DACH

Location : Barcelona, Berlin or Hamburg Join our innovative team as a Senior CRM Tech Manager, where you will drive the implementation, maintenance, and optimization of our CRM platform across Rider, Driver and B2B in 9 markets. As a key member of the CRM team, reporting directly to the Head of CRM, you’ll collaborate across marketing, operations and data functions to ideate and deliver high-quality, data-driven marketing automations and other solutions that enhance customer engagement and support our business growth. YOUR DAILY ADVENTURES WILL INCLUDE: Drive the technical design, implementation, optimization, and scalability of CRM systems. Collaborate with marketing, product and engineering teams, ensuring technical CRM solutions align with business goals. Develop and maintain our CRM infrastructure, including automating workflows, integrations, and personalization that drive efficiency. Ensure data quality, integrity, and compliance through audits and analysis. Troubleshoot CRM performance issues and optimize system functionality. Analyze CRM data to generate insights and recommendations. Manage technical vendors and maintain system documentation. Develop in-app messages and email templates using HTML, CSS, and JavaScript. Write SQL and Python scripts for segmentation and ETL processes. Our MarTech stack : Braze | Tableau | Mixpanel & more TO BE SUCCESSFUL IN THIS ROLE: Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Minimum 3+ years of multi-country CRM experience, ideally in ride-hailing, mobility, or food delivery. Self-learner with hands-on experience configuring, customizing and optimizing CRM platforms, particularly Braze and for mobile applications. Proficiency in SQL, HTML, CSS, and JavaScript for CRM automation and customization. Strong analytical and problem-solving skills with a data-driven mindset. Experience with API integrations and understanding of data structures and microservices. Ability to c

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position As the energy transition accelerates, flexibilities in the low-voltage grid become increasingly important - and smart metering and steering of distributed energy resources sit at the heart of this shift. You take a central role in our end-to-end steering proposition, turning regulatory complexity into scalable, compliant, and customer-friendly products at the intersection of regulation, product, hardware, and field operations. Be the Expert on Smart Metering & Steering Regulation: Act as the first point of contact - internally and externally - for regulatory developments such as §14a EnWG, §9 EEG, §21 EnWG, and §118 Abs. 6 EnWG. Interpret legal frameworks, VDE FNN requirements, BNetzA rulings, and BDEW Guidelines, and help shape the rules of tomorrow through active industry engagement. Translate Regulation into Product Requirements: Define and prioritize development requirements for our engineering teams to ensure Heartbeat AI and connected hardware (e.g. §14a Steuerbox + Smart Met

Junior Account Executive – DACH | Hamburg Dein Einstieg in den Full-Cycle-Vertrieb – mit echten Accounts, echtem Coaching und einem klaren Entwicklungsweg. Wenn du bereit bist, über die Lead-Generierung hinauszugehen und Verantwortung für den gesamten Sales-Cycle zu übernehmen, beginnt diese Reise hier. Du arbeitest an echten Deals, lernst von erfahrenen Account Executives und legst den Grundstein für eine langfristige Karriere im strategischen SaaS-Vertrieb. Die Rolle Als Junior Account Executive (DACH) wirst du Teil eines engagierten Teams, das nicht einfach nur Software verkauft – wir sind ein junges, dynamisches deutsches Team, das den Arbeitsalltag von Mitarbeitenden auf der Fläche verbessert. Deine Rolle konzentriert sich darauf, Vertriebsstrategien zu erlernen und anzuwenden, Kundenbeziehungen aufzubauen und zur Expansion in der DACH-Region beizutragen – mit der Unterstützung erfahrener Account Executives an deiner Seite. Deine Aufgaben Du verantwortest den vollständigen Sales-Cycle für priorisierte Zielkunden – von der Lead-Qualifizierung bis zum Vertragsabschluss – mit Unterstützung erfahrener Account Executives. Du baust belastbare Beziehungen zu Kunden und internen Teams (z. B. Sales Engineering, Marketing) auf, um eine reibungslose Customer Experience sicherzustellen. Du präsentierst den Produktnutzen für potenzielle Kunden und arbeitest eng mit Sales Engineers zusammen, um unsere SaaS-Lösungen überzeugend zu positionieren. Du lernst und wendest die MEDDPICC-Vertriebsmethodik an, um Leads zu qualifizieren und präzise Forecasts in Salesforce zu erstellen. Du verstehst die Anforderungen und Herausforderungen unserer Kunden und entwickelst – gemeinsam mit Senior-Kollegen – passende Lösungsansätze. Du arbeitest eng mit Marketing und Partnern zusammen, um Lead-Generierung und Vertriebschancen gezielt zu maximieren. Was wir suchen Du stehst am Anfang deiner SaaS-Vertriebskarriere – vielleicht kommst du aus einer SDR-, BDR- oder ersten AE-Rolle, oder du wechsel

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. What you will do Trade Strategy & Market Development: Define and execute the commercial strategy for designated trade lanes with full P&L awareness. Monitor market dynamics, competitor moves, and rate environments to inform strategy. Identify and develop new trade corridors and volume opportunities in close collaboration with Sales. Contribute to annual budget planning, volume forecasting, and capacity commitments for the trade. Drive the digital evolution of our sea freight product together with various stakeholders. Customer & Stakeholder Management: Build and maintain senior-level relationships with key shippers and carrier partners. Lead commercial negotiations on contracts, agreements, and service commitments. Pricing & Revenue Management: Set and manage freight rate levels, surcharges, and contract structures in alignment with the pricing function. Analyse contribution margins across customer segments and drive yield improvement initiatives. Engage in tender processes for major accounts. Capacity & Space Management: Manage and grow our trade volume for your trades. Manage vessel space allocation across designated trade lanes, balancing utilisation targets with revenue yield objectives. Work with network and operations teams to input into capacity deployment decisions. Cross-functional Collaboration: Liaise with operations, network planning, finance, legal, and product teams to ensure service reliability and contract compliance. Required Skills and Experience 7–10+ years of progressive experience in contai

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position As part of one of our teams around Heartbeat AI, you will help building our virtual power plant leveraging our energy manager "Heartbeat", and continuously ship innovative energy market solutions to our customers. This is a builder role at the intersection of engineering and product: you co-own the product, define what gets built together with your cross-functional team, ship it fast, and use AI as a force multiplier along the way. Cloud Architects and SREs will enable you to easily deliver and run software in a consistent, secure, and reliable way. Our Stack: TypeScript, NestJS, Next.js, Flutter AI-assisted development with Cursor and agentic coding workflows SQLMesh, BigQuery, Looker GCP, Vercel, GitHub Actions, Datadog Linear, Notion, Figma, Miro Key responsibilities include but are not limited to: Own feature development end-to-end, from problem framing through production deployment to long-term maintenance Define feature scope together with PMs and engage with the "why", not

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position You will help shape the virtual assembly line team - our intelligence workflow engine building solutions in Growth and Operations to scale our products globally with maximum efficiency and quality. This is a builder role at the intersection of engineering and product: you co-define what gets built, ship it fast, and use AI as a force multiplier at every step. As a (Senior) Product Engineer at 1KOMMA5° , you will take end-to-end ownership of features and workflows, making key decisions on architecture, integration layer, and solution design. You'll collaborate closely with product managers, designers, and engineers across teams to ship things that genuinely move the needle for our customers - and you won't be shy about challenging assumptions or proposing a better direction. Our Stack: TypeScript, React / Next.js (frontend) and Node.js / NestJS (backend) AI-assisted development with Cursor and Claude Code GCP / Vercel, GitHub Actions (CI/CD) Linear, Notion, Figma, Miro Key responsib