Senior Customer Support Agent - Social Media

P-1377 Mission As a Senior ML and AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain stable GenAI and ML Workloads with AI agent systems using the Databricks Platform. You will develop product expertise end-to-end by advising a broad set of customers and use cases across the space - including products such as Agent Bricks, Vector Search and Model Serving. You will collaborate cross-functionally with other teams - whether that’s working with engineering to improve the product or interacting directly with the account team on a specific customer issue. TSEs have proven production troubleshooting and optimisation experience to help our customers’ workloads run smoothly and to achieve their strategic objectives with ML/AI technology with Databricks. Additionally, you are an early adopter of GenAI technology to improve your own efficiency and amplify the team's output. Reporting to a TSE manager - you will be part of a world class global support engineering organization for Databricks, known for your technical depth and delivering impeccable customer service. The Impact You Will Have Act as senior technical solution expert for complex issues spanning data pipelines, ML pipelines and/or AI applications, applying deep expertise in distributed systems. Analyse and troubleshoot production workloads at the code level, optimise for performance, reliability, latency, and cost. Diagnose and support Machine Learning and/or Large Language Model deployments, including real-time and batch inference, autoscaling, monitoring, logging, and alerting. Serve as a Subject Matter Expert guiding customers on experiment tracking, model registry, versioning, evaluation, labelling, tracing, and lifecycle observability. Provide high-quality support by guiding customers in leveraging Databricks AI to solve generative AI use cases & challenges, leveraging LLMs, MCP, AI Agents, RAG/Agentic RAG, APIs, vector embedd

Here’s a summary of the role: Are you a Technical Writer or Content Engineer who enjoys working at the intersection of documentation, technology, automation, and AI? In this role, you’ll shape how complex SaaS product knowledge is created, structured, published, and consumed by both people and AI systems. You’ll own documentation strategy across key product areas while working closely with Product, Engineering, Design, Support, Customer Success, and other teams. You’ll bring experience in technical writing, docs-as-code, content architecture, structured authoring, CI/CD, content automation, LLMs, RAG, and AI-assisted workflows to build documentation that is accurate, discoverable, reusable, and ready for the next generation of AI-powered experiences. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Lead documentation strategy and execution across assigned SaaS product areas, ensuring content is clear, accurate, consistent, and customer-focused. Define and improve information architecture, content models, structured content, and documentation standards to make knowledge scalable and reusable. Build and maintain AI-ready content, including agent instructions, prompt libraries, reusable skills, and workflows that help AI systems find and use product knowledge effectively. Partner with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle. Build and improve automated documentation workflows covering content testing, validation, publishing, deployment, and quality assurance. Use customer feedback, analytics, and content performance data to continuously improve documentation quality, findability, freshness, and overall customer experience. These are the essentials you’ll need to get an interview: 7–10 years’ experience in technical writing, content engineering, or product documentation, ideally within a complex software/SaaS environ

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Ema builds AI agents that act on sensitive enterprise data and systems. You’ll make sure the agents, and the platform they run on, are secure by design. You’ll build security controls for autonomous agents operating across multi-tenant enterprise environments, including cloud, on-prem and air-gapped deployments. You’ll solve zero-trust problems where the code isn’t static logic but non-deterministic models making live API calls against sensitive customer data. Our agents orchestrate 100+ LLMs, call third-party tools through MCP, execute code in sandboxes and drive headless browsers, and each of those is an attack surface you’ll help define. Role Overview What you’ll own AI and agent security Threat model new AI agent features before launch: direct and indirect prompt injection, jailbreaks, data exfiltration through agent outputs, and over-privileged tool use Design guardrails for agentic workflows: least-privilege tool and connector scopes, human-in-the-loop approvals for high-risk actions, and output filtering Enforce tenant and data isolation across retrieval (RAG), context stores, and model calls, so no customer’s data leaks into another’s context Secur

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Senior CRM Data & AI Developer Position Overview TEGNA is looking for a Senior CRM Data & AI Developer to join the dynamic engineering team. We are looking for a Senior CRM Data & AI Developer to integrate our CRM platform data with our Snowflake data warehouse. You will analyze and map the migration of CRM data into our Snowflake-based customer data platform and put AI solutions, including agent-based workflows, to work inside our CRM and web applications. As we build AI agents that integrate seamlessly with the CRM, you'll also create the user interfaces that bring them to sales users. You will bridge the functional and data gaps between the CRM platform and our AI and data team, turning business needs into clean, well-governed data and working AI features that sales users can rely on every day. What You’ll Do • Bridge CRM and AI. Act as the CRM platform subject-matter expert for the sales AI and data team, explaining data models, entities, and business processes and turning requirements into technical solutions. • Lead the CRM data migration. Analyze, map, and implement the migration of CRM data into a customer data platform, including data analysis, identity resolution, mapping, and data mastering. • Build CRM UI. Build intuitive CRM user interfaces, custom components, and workflow automation that bring data and AI insights to end users. • Integrate AI solutions

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. About the Role We are looking for a hands-on Salesforce Administrator to join our Revenue Operations team. In this role, you will own the day-to-day configuration, support, and continuous improvement of our Salesforce instance. You will partner closely with Sales, Marketing, Customer Success, and Finance to scale processes, eliminate technical debt, and unlock operational productivity. As our go-to expert for decl

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge As a Senior Staff Software Engineer on the AI Governance Engineering team, you will play a critical role in shaping and building OneTrust's next-generation AI Governance platform. You will help transform complex AI governance, compliance, safety, and agent runtime governance requirements into scalable platform capabilities that enable organizations to confidently build, deploy, and operate AI systems. As a senior technical leader, you will influence architecture, engineering direction, and execution across multiple teams, helping translate product vision into durable, high-quality solutions with meaningful customer impact. Your Mission Serve as a deep technical expert across the AI Governance platform, capable of contributing to and troubleshooting any major component of the system. Drive technical strategy, architecture decisions, and platform evolution based on a strong understanding of AI Governance, distributed systems, and enterprise-scale software. Partner with Product, Architecture, and Engineering leaders to translate long-term vision into actionable technical roadmaps. Lead the design and deliver