Senior CX Product Manager – Technical Enablement

The Team + The Role The Product Design team at Pendo works closely with senior product leaders and sits at the center of product strategy and delivery. The team operates close to both the problem and the build, using LLM-assisted exploration, code-level prototyping, and customer validation before work moves into Figma for systems and polish. Designers ship across a multi-app platform with a high bar for craft, reliability, and product impact. As a Staff Product Designer, you will lead design across the platform and move toward the highest-impact work. You will own projects end-to-end, from problem framing through shipping, partnering with product and engineering to make sophisticated experiences feel simple. AI-assisted workflows are part of how this team works every day, and this role is expected to use, improve, and share those workflows. This role is based in our Raleigh office. What this looks like day-to-day Platform design leadership: Lead design across multiple product areas and own projects from problem framing through shipping. Partner with product and engineering to reduce complexity without losing capability, starting from customer need rather than feature requests. Prototyping and validation: Build interactive prototypes using code-adjacent tools and validate them with real users before engineering investment. Use findings to sharpen flows, surface edge cases, and improve the work before full systemization. AI-integrated workflow: Use AI tools actively across the design process, including LLMs for problem framing and brief development, Cursor and Claude for prototyping, and generative tools for faster interface exploration. Document and share prompts, patterns, and workflows with design and engineering partners. Design systems: Translate and evolve Pendo's design principles into reusable components and patterns. Identify when to extend existing systems and when to push them forward, then drive those decisions with stakeholders. Cross-functional alignment

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a highly skilled Sr. NetSuite Developer to serve as the principal architect and technical authority for NetSuite and the integrations, automations, and AI solutions that interact with NetSuite. In this senior technical role, you will define the technical vision for NetSuite and its surrounding application landscape, establish architecture and engineering standards, pioneer transformative AI solutions, create governance frameworks aligned with financial controls, and serve as a key technical advisor to leadership. What You'll Do: Define NetSuite technical vision: Establish the strategic direction and technical vision for NetSuite customization, integration, automation, and AI, using SuiteScript, Python, no/low-code solutions, and LLMs, aligning solutions across the entire organization, directly shaping enterprise business transformation. Create cross-platform architecture: Design sophisticated, scalable architectures for business processes that start or end in NetSuite, connecting it with surrounding applications (e.g., Workday, Snowflake, Custom Applications), and establish patterns for SuiteScript 2.x, SDF, RESTlets, NetSuite REST/SOAP web services, SuiteQL, generative AI, low-code/no-code, and developer platform implemen

We are looking for a highly motivated and results-driven Deal Desk Analyst who is looking to join a fast moving AI empowered product company. The Deal Desk team sits within the Finance organization and works collaboratively across Sales, Customer Success, Legal, Product and other Finance teams to drive deals to closure. In this role supporting our EMEA and East Coast sales teams, you will be responsible for providing top-notch support and guidance to our Account Executives and Customer Account Managers in all aspects of deal structuring, pricing, quote structure creation, negotiation, and contract review. As an Analyst, you not only will be a trusted advisor to the Sales team but also will work closely with senior executive and leadership including the CRO and CFO to ensure deals are optimally managed to their conclusion. General Job Duties & Responsibilities Act as a first point of contact and strategic advisor to the Sales organization on all matters related to pricing / deal economics and structure Collaborate with Finance, Legal, Sales and Operations organizations on complex, non-standard transactions and provide business insights and recommendations regarding pricing and deal structure Internally drive the deal process including the day-to-day aspects of quoting and commercial terms approvals to swiftly and efficiently execute deals Provide regular training to Sales organization on topics related to deal structure and pricing Act as a key stakeholder in projects led by the team to improve systems, tools, and processes Define and assess key business metrics to track deal performance and identify areas of opportunity Minimum Knowledge, Skills and Abilities BA/BS degree in finance, economics, accounting or related field is a plus Minimum of 3-5 years of experience in a pricing, finance, deal desk or analytics role Strong knowledge of Excel, Google Sheets, Salesforce and Salesforce CPQ Deep experience working cross-functionally with multiple interna

The Team + The Role Pendo’s Business Systems team keeps the company running smoothly across our global office footprint. The team owns the systems, infrastructure, automations, and day-to-day support that help Pendonauts work securely, efficiently, and at scale. As Pendo grows, this team plays a critical role in finding smarter, more scalable ways to support the business. As a Senior IT Engineer, you will own key IT infrastructure initiatives, lead Okta administration, build automations that reduce manual work, and support the SaaS tools that power Pendo’s operations. This role goes beyond ticket resolution: you will work hands-on across systems, support, automation, A/V, SaaS administration, and infrastructure improvements while partnering closely with teams across the business. You will operate with a high degree of autonomy and help make Pendo’s IT function more reliable, secure, scalable, and forward-looking. This role is based in our Raleigh office. What this looks like day-to-day Okta administration: Own Okta administration as a core focus area, including SSO application implementation, onboarding and offboarding workflows, SCIM provisioning, and account lifecycle management. Build and maintain clean integrations that make access management seamless and scalable. Automation development: Use tools such as Workato, n8n, Okta Workflows, APIs, and AI tools to eliminate manual work across IT operations. Build automations for user account creation, workflow orchestration, tool integrations, and recurring support patterns. IT support: Resolve helpdesk tickets, troubleshoot network issues, and support A/V setup for meetings and events. You will own day-to-day support alongside larger initiatives, looking for repeatable patterns that can be automated or improved. User account management: Perform provisioning and deprovisioning as part of onboarding and offboarding workflows. Ensure access is accurate, timely, secure, and aligned to business needs. Infrastructure improv

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We're looking for a Senior Software Engineer who leads by example — someone who takes deep ownership of what they build, moves fast without cutting corners, and is genuinely excited by the challenge of designing and scaling distributed systems that millions of people depend on. You are the right candidate if you thrive with mission-focus, enjoy solving complex problems at scale, and are energized — working in an environment where AI is woven into how great engineers work every day. We don't treat AI as a future capability. It's how we build now, and we want teammates who feel the same way. What You'll Do: Own your services end-to-end — from design and development to testing, operations, and production monitoring. You build it, you run it. Create and maintain REST APIs (Java/Spring), customer-facing dashboards (React), and the cloud infrastructure (AWS) that powers the Numbers platform. Lead solutions from start to finish , collaborating across teams to iteratively ship value aligned to customer and business needs. Identify and solve scaling problems through both application development and infrastructure optimization, ensuring high availability and fault tolerance. Mentor junior and mid-level developers through productive code reviews, t

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: As a Senior Engineer on our Account Provisioning Development team, you’ll get to build and expand on our company’s account provisioning system. The team enables Bandwidth to provision our customers for all of the global communication services we offer at a large and growing scale. We’re looking for people who get excited about building highly performant and maintainable services and infrastructure. What You'll Do: Design, implement, and operate flexible and accurate account provisioning systems that support our global communication services. Work closely with product managers, engineers, and other stakeholders to define and deliver solutions that meet customer needs. Identify and resolve bottlenecks and inefficiencies in provisioning processes, ensuring high availability and scalability. Participate in code reviews, design discussions, and architecture decisions to uphold high-quality software development practices. Provide guidance and support to less experienced team members, fostering a culture of continuous learning and improvement. What You Need: 5+ years of engineering experience building and maintaining large-scale distributed systems. Experience with Java, Python and Go; familiarity with AWS or other cloud providers. Ability to a