Senior Fraud Operations Manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Dublin | 💶 €76,500 - €95,500 + Incentive Awards tied to your performance + benefits | Hear from the team ✨ ⭐ Our FinCrime, Fraud and Dispute Operations team Reporting to the EU Director of FinCrime, Fraud and Dispute Operations, we're looking for a Senior Financial Crime Ops Manager to join our fast-growing EU team here in Dublin. You will need to oversee our outsourced partners, holding them accountable for SLAs and performance. This position requires in-depth data analysis expertise and a strong commitment to data-driven decision making, alongside a solid understanding of day-to-day fincrime operations and deep knowledge of transaction monitoring, AML/CTF, screening, and onboarding rules and models implementation. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product, and technology teams. 🔑 You’ll play a key role by... Driving strategic partners oversight: Ensuring that our outsourcing partners for FinCrime Operations are operating effectively. Monitoring our FinCrime metrics and driving action delivery with our product teams

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and create new business models. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing some of the most important work of your career. You can read more about the business we’re building and what we’re looking forward to in our annual letter. About the team The Risk team builds trust, an essential ingredient for Stripe’s mission to increase the GDP of the internet. We make it possible for millions of businesses to access and use Stripe’s financial infrastructure while protecting our users, financial partners, and the broader ecosystem from harm. Risk sits at the center of our users’ and Stripe’s ability to grow safely. We help legitimate businesses access Stripe’s financial services, provide credit to creditworthy businesses, and increasingly help users manage their own risk. We also prevent fraud and financial crime, manage Stripe’s credit exposure, meet our obligations to regulators and financial partners, and enable Stripe’s product teams to launch and grow products safely. To do this, we set the policies and standards that guide how Stripe manages risk and develop the advanced AI, infrastructure, and product experiences that put them into practice for Stripe and our users. At Stripe’s scale—$1.9T in annual payment volume, equivalent to 1.6% of global GDP, across millions of businesses—we face risk problems no other company has encountered. The opportunities and complexities are only growing as AI reshapes what is possible, Stripe expands its product suite, regulators raise their expectations, and we support more businesses in more countries. What you’ll do As a Senior Staff Product Manag

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an inspirational and hardworking person to join the Platform Hosting Cloud Security Engineering team at SIE! You'll be joining a team of innovative engineers who are unified in their mission to make PlayStation the best and most secure gaming platform. This support is fulfilled by minimizing impact to the platform while ensuring security needs are met. This role is highly technical and requires a shown grasp of security principles and how they are applied to production environments. You will assist in the planning, design, development, testing, and management of security tools and processes that provide protection and visibility of our cloud environments. Key Responsibilities Design, architect, and implement security controls and frameworks for PlayStation Infrastructure Be responsible for the detection of security gaps, and lead efforts to mature security tooling and operational processes Work with product and platform teams to define system requirements, engineer, and implement cloud based security applications and controls Write code to automate security processes which seamlessly integrate into code builds and deployments, applying DevSecOps processes and tools Architect, develop, and deploy automation solutions that help audit, secure, and

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: As a Senior Technical Program Manager, you will put your abilities to work building online services that are performant and delightful, and working with diverse team members and partner teams on delivering complex projects for consumer products. You have shown solid leadership in leading teams and programs to deliver successful outcomes. You will use industry standard methodologies for scheduling, tracking and execution of our projects as well as initiating, planning, and implementing intermediate-to-large cross team or company-wide programs. You will have a balance of people, organizational, and technical skills, and can execute and deliver successfully in situations with implicit authority. Interaction and leadership across functional lines is critical. What you'll be doing: Work with software developers to schedule development, write functional specifications, and drive decision-making to build amazing online experiences. Act as overall lead in driving technical discussions and solutions to business and/or customer requirements. You will handle all phases of the software development lifecycle including design, development, testing, and deployment, while collaborating with other internal teams and groups. You will participate in initial requiremen

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. We are looking for an experienced Senior Data Engineer to design, develop and operate trusted, scalable data solutions that power decision-making and transformation across Sony Interactive Entertainment (SIE). Working within Enterprise Data Engineering, you will build reusable data pipelines, integration services and curated data products for business domains including Finance, Supply Chain, IT Operations, People & Places, and Sales & Operations. You will partner with engineering, platform, product and business teams, take end-to-end ownership of complex solutions, and raise engineering standards through technical leadership and mentoring. You will help create reliable, governed and AI-ready enterprise data foundations. Responsibilities Design and deliver enterprise data solutions · Design, build, test and maintain robust batch and near-real-time data pipelines and ETL/ELT workflows across enterprise systems, APIs, SaaS platforms and cloud data environments. · Develop reusable, well-documented data models and domain-aligned data products, translating complex business logic into reliable engineering solutions. · Lead technical design for assigned initiatives, e

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Every year, millions of guests and Hosts across EMEA and LATAM reach out to us at moments that matter, a booking that fell through, a stay that didn't go to plan, a question that needs a clear answer in their own language. How we show up in those moments decides whether they come back. We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, and you'll be accountable for the quality our community actually experiences, measured above all by NPS. This is a performance leadership role, not an administrative one. You'll build the frameworks, insight loops and performance culture that genuinely move partner performance, and you'll lead a team of Partner Operations Managers who make that happen across every language, market and site. What we're looking for: Deep experience managing outsourced BPO partners and vendor relationships across multiple locations, ideally spanning EMEA, LATAM or another complex multi-region remit A proven track record of improving customer experience metrics at scale (NPS or CSAT), not just reporting on them Strong people leadership, including leading managers or senior individual contributors Comfort operating across multiple markets and languages in a fast-moving, ambiguous environment Experience leading through operational incidents or crises, knowing who to pull in across the business and how to drive resolution Strong cross-functional collaboration, working closely with internal teams such as Workforce Management, Quality, and Country & Business Operatio