Senior Incident and Escalations Manager

P-1562 As a Leader within the Premier Support team at Databricks, you’ll be responsible for leading and managing a team of Designated Support Engineers which deliver white-glove support experiences for Databricks’ enterprise customers. You will be hiring, mentoring, and developing a team of strong customer technical advocates while closely partnering with go-to-market, field and product teams to deliver the best support experience to maximize customer satisfaction and reduce time to mitigation for technical issues and incidents. The Impact You Will Have Hire, onboard, and develop a top-tier team of designated support engineers (DSE) Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs. Contribute to program enhancements and offerings tailored to evolving customer needs Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction Conduct internal and external Support Experience QBRs What We Look For 15+ years of industry experience, with at least 6+ years of management experience Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles Ability to work with strategic customers, driving multiple competing priorities Preferred 5+ years of Technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP) 5+ years of technical support or field leadership experience managing global technical teams. Open to occasional travel to team locations Experience working cross-functionally with other teams such as Sales, Field Engineering, Product Management, a

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment. WHAT YOU'LL DO Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes. Lead Production Resolution: Take ownership of active production incidents, coordi

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Senior Solution Architect joins Harvey's Solutions Architecture team to serve as the technical bridge between product capabilities and enterprise client needs across the APAC region. The team's mission is to help the world's leading legal and professional services organizations understand, adopt, and scale Harvey's AI platform. This role drives technical discovery, solution scoping, and product demonstrations that translate complex AI concepts into clear business value for enterprise buyers. They partner closely with Account Executives, Product, and Engineering to shape go-to-market strategy across one of Harvey's fastest-growing regions. It is a unique opportunity to combine deep technical acumen with client-facing impact at the forefront of legal AI. What You'll

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Role Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch. We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates. You can work in Sydney, Australia. You Will: Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors Review and assess sensitive content, including graphic, violent, or disturbing imagery and video as part of investigations, enforcement actions, and third-party engagements, with access to wellness resources and support Review and respond to internal and external escalations Participate in shift rotation for some weekends and holidays Maintain exper

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role At Verkada, we push traditional boundaries, and our B2B growth efforts are no exception. We’re looking for a Digital GTM Manager to join our high-performing marketing team—a group with educational backgrounds from Stanford, Princeton, and MIT, and professional experience spanning investment banking, consulting, and engineering. As a Senior Digital Growth Manager, JAPAC, you will be responsible for driving customer acquisition through marketing campaigns across a multitude of channels, which may include Google, LinkedIn, Meta, Reddit, podcasts, and others. You will manage a large quarterly budget and will oversee campaign planning, ideation, and execution to drive massive impact on the top line of the company. Reporting directly to the Senior Marketing Director, JAPAC you will work within the JAPAC growth team and alongside regional

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role At Verkada, we're known to push traditional boundaries, and our B2B growth efforts are no exception. We’re reinventing Growth here. As a Senior Growth Manager, you’ll be part of a high-performing team from a variety of backgrounds across high growth tech startups, consulting, banking and marketing. What unites us? A shared drive to make a meaningful impact and solve tough problems. In this role, you’ll lead pipeline generation and acquisition strategy for Verkada’s product suite. You’ll build highly scalable demand generation programs and work closely with the JAPAC leadership team to shape and scale our go-to-market strategy. This is a highly visible, high-autonomy role that offers the opportunity to directly influence Verkada’s growth in one of our most rapidly expanding regions. We’re seeking candidates who bring a combination of