At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. AS A SENIOR SUPPORT ENGINEER AT SNOWFLAKE, YOU WILL: Develop business relationships and integrate activities with other ET departments to ensure successful implementation and support of project efforts Work with local department managers to analyze and resolve technical issues, and recommend solutions for changing needs Provide global support by managing tickets within our ET Service Management Ticketing System (ServiceNow), including knowing when to escalate priority issues Follow standard operating procedures and quickly redirect problems to the appropriate resources when needed Develop, document, and implement standard operating procedures and customer service guidelines for remote ET support, and pass them down to the Level 1 help desk Actively participate as a global ET member and contribute to global projects Provide local A/V and video collaboration (Zoom) support Prepare the office for new product or service releases and stay at the forefront of emerging industry practices, ensuring compliance with IT security and general controls Maintain local inventory accuracy and coordinate equipment Prepare new hire hardware for deployment Run weekly new hire orientation Troubleshoot client-side network connectivity issues OUR IDEAL SENIOR SUPPORT ENGINEER WILL HAVE: 5+ years
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Role overview
Job description
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelli
…What they are looking for
Skills & requirements
Department · Information Technology

Hiring company
Box
Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform.
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