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Active3d ago

Senior Manager, Solutions Engineer (FSI)

Talkdesk·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

DIRECTOR

Salary

$200,000–$228,000 / year · Jobiba est.

Market pay estimate

$200,000–$228,000 / year for comparable Senior Manager roles in United States. Not employer-provided.

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Role overview

Job description

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Acc

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Role market pulse

How Senior Manager demand looks in United States

68/100 · rising

Live jobs

330

Posted 30d

172

30d movement

+65.4%

Remote share

25.5%

Salary listed

62.4%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating complex enterprise deals, procurement cycles, and regulatory standards (e.g., PCI-DSS, SOC 2, FINRA, HIPAA) Hands-on experience with AI-powered SaaS solutions; familiarity with how AI is applied in customer experience, contact center, or adjacent domains is a strong plus Proven ability to lead and develop teams at scale, with a track record of building high-performing cultures and repeatable sales engineering processes Strong technical acumen; able to engage credibly with technical buyers and translate complex concepts for non-technical audiences at all levels Experience in the Contact Center, CCaaS, or CX technology space preferred A true consulting mindset: you ask great questions, listen deeply, and prioritize the customer's outcomes over a quick close Excellent communication and executive presence; comfortable navigating C-level conversations and managing escalations with composure Cross-functional collaborator who thrives in a fast-paced, high-growth environment Pass

Department · Solution Engineering & Shared Services

Talkdesk logo

Hiring company

Talkdesk

Technology

Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!

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