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Active1d ago

Senior Manager, Virtual Care Operations

K Health·📍 New York, New York, United States

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

$120K – $140K/yr

Role overview

Job description

About the role: The Senior Operations Manager owns the daily performance of the Care Concierge function for a dedicated pod of health system clinics, and manages the people who deliver it. You are accountable for how Care Concierge agents are staffed, trained, coached, and held to a consistent standard across a 24/7 operation, so that clinics meet their SLAs without escalation. Success is measured on three outcomes: meeting SLAs by clinic at the lowest achievable cost per visit, converting scheduled appointments into completed visits, and preventing patient and partner escalations. A full pod supports 35+ Care Concierge staff working both in-person and remotely, so you will lead through Team Leads rather than a long list of direct reports. Leads own shift supervision and first-line issue resolution. You own pod performance, including the Leads themselves, and developing them into capable

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Role market pulse

How Senior Manager demand looks in United States

74/100 · rising

Live jobs

270

Posted 30d

180

30d movement

+291.3%

Remote share

25.2%

Salary listed

60.4%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Department · Medical Operations

K Health logo

Hiring company

K Health

Healthcare

Join The Team Modernizing AI-Enabled Care K Health is a leading AI-enabled clinical care company focused on managing large patient populations within health systems. The company provides high-quality primary care at scale, both virtually and in-person, and is expanding into specialties such as endocrinology and cardiology. Its health system partners include Mass General Brigham, Mayo Clinic, Northwell Health, Hartford HealthCare, Novant Health, Cedars-Sinai, Hackensack Meridian Health, Penn Medicine, and Atlantic Health along with additional health system partners yet to be announced. K Health's clinical AI has powered over 4 million patient visits, serving thousands of new users daily. Its offering includes PatientGPT, a clinical AI platform fully integrated with the health system, which engages with patients, grounds the clinical conversation in the medical record, and orchestrates a high-quality, efficient patient visit. K Health is headquartered in New York, NY, and has raised over $443.5M in venture capital since launching in November 2016. For more information, please visit khealth.com.

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