Senior Product Manager, Commerce

ROLE OVERVIEW We are seeking a Senior Product Manager to help shape the player experience for our upcoming FPS open-world shooter MMO across global markets. This is a senior individual contributor role sitting on the publisher side, working in close collaboration with NCSOFT's development team in Korea and fellow publishing groups around the world. You will contribute to global product decisions spanning live operations, core gameplay systems, and in-game economy and monetization, helping ensure that the game is positioned for long-term success in Western markets and beyond. This role requires influence through deep product expertise, strong cross-cultural relationships, and the ability to navigate a complex, multi-stakeholder environment where the development org is thousands of miles away. You think globally, communicate clearly across cultures, and bring both analytical rigor and genuine passion for games to every decision. KEY RESPONSIBILITIES Global Product Strategy & Roadmap Collaboration Collaborate with NC's Korea development team and global publishing partners to shape and contribute to the shared product roadmap across live operations, gameplay systems, and monetization. Represent NC America's perspective in global product discussions, advocating for player needs and market priorities while aligning with the broader development vision. Translate global product strategy into clear, actionable plans for internal stakeholders across marketing, community, and live operations. Track and synthesize competitive landscape, market trends, and player behavior to inform product positioning and prioritization. Live Operations & Seasonal Content Partner with the Korea dev team and global publishing counterparts to plan and execute live events, seasonal content, and in-game campaigns. Define success metrics for live ops initiatives and evaluate post-event performance, feeding learnings back into future planning cycles. Coordinate cross-functionally with C

InnoPhase Inc., DBA GreenWave Radios™, is at the forefront of innovation in Open RAN digital radios. Our cutting-edge solutions, powered by the Hermes64 RF SoC, are designed to enhance network energy efficiency while dramatically reducing operational expenses, with purpose-built silicon that is the heart of ORAN-based active antenna arrays. Headquartered in San Diego, California, GreenWave Radios™ has established itself as a pioneer in delivering power-efficient digital-to-RF solutions. The company is supported by a talented team of over 100 engineers spread across four global R&D facilities. With an extensive portfolio of more than 120 global patents, GreenWave Radios™ continues to push the boundaries of radio technology and innovation. To learn more about GreenWave Radios™ and hear what our employees have to say, visit the GreenWave™ certification profile at GreatPlacetoWork.com or explore our Home - GreenWave Radios website. About the Role We’re looking for an experienced Principal Engineer/Manager to lead a small, high-impact team building next-generation cellular infrastructure radio Front Haul Gateway (FHGW) solutions in both FPGA and ASIC. You’ll own everything from architecture through production—defining features, authoring device specifications, and driving the design flow for high-performance programmable logic with embedded Linux-based wireless communications software. This is a senior technical leadership and management role with direct influence on our market-leading cellular infrastructure products, working hands-on alongside experts across design, verification, firmware, and system engineering. What You’ll Do Lead and mentor a small team of FPGA/ASIC design engineers, including resource planning, project scheduling, and technical mentoring/oversight Own solution architecture end-to-end—taking marketing requirements and translating to product specifications through production-quality programmable logic design, verification and ha

Customer Support Lead Location: Irvine, CA (On-site) | Type: Full-Time ROLE OVERVIEW We are seeking a Customer Support Lead to serve as our internal owner of customer support operations across multiple live-service titles. This is a senior individual contributor role responsible for managing and holding accountable our external CS vendor partners, ensuring consistent, high-quality support experiences for players across at least three active game titles. You will own the full support operation from SLA oversight and vendor performance to escalation handling, knowledge management, and player-facing support quality. You are a seasoned CS professional who has operated in live-service gaming environments, understands the pace and complexity of managing player support at scale, and knows how to get results through vendor partners. You are organized, data-driven, and a clear communicator who can represent support needs both internally to leadership and externally to vendor partners. KEY RESPONSIBILITIES Vendor Management & Accountability Serve as the primary NC America point of contact for all CS vendor partners, managing relationships across multiple titles. Define, track, and enforce SLAs, KPIs, and quality benchmarks; hold vendors accountable to agreed performance standards. Conduct regular vendor reviews, provide structured feedback, and drive continuous improvement across support operations. Identify and escalate vendor performance risks proactively, partnering with internal stakeholders to resolve gaps. Player Support Operations Own the end-to-end support experience for players across titles, ensuring quality and consistency regardless of which vendor handles the queue. Monitor ticket volume, queue health, and response times; surface trends and flag emerging issues before they become player-facing crises. Manage player escalations, including VIP and high-visibility cases, ensuring they are handled with appropriate urgency and care. Serve as the inte

About the Role NC America's Marketing team is bringing two new shooter titles to market across NC's portfolio. As we grow this slate, we're looking for a Senior Marketing Project Manager to serve as the operational backbone of our brand marketing efforts — the person who turns ambitious campaign ideas into clean execution, on time and on budget. This is a high-visibility, highly cross-functional role. You'll partner directly with PR, Community, Social, Influencer, and Partnerships teams, manage agency and vendor relationships, and give leadership the visibility they need to make fast, confident decisions. If you love bringing order to complexity and want real ownership over how marketing campaigns come together, this role is built for you. What You'll Do Campaign & Project Leadership Own the marketing development process end-to-end — from initial concept through final integrated plan — ensuring scope, objectives, and deliverables are clearly defined for leadership review. Build and maintain detailed project timelines and work-back schedules, tracking progress against milestones and deadlines. Proactively flag dependencies, risks, and roadblocks, and drive timely resolution with the right stakeholders. Budget & Asset Operations Track the NC Marketing budget and actuals, monitoring spend to keep projects on time and within parameters set by leadership. Build and run a central system for tracking creative assets, both developed internally and received from strategic partners. Maintain clear documentation of asset rights, usage limitations, and expiration dates, working closely with our legal and business affairs partners to keep all marketing activity compliant. Cross-Functional Collaboration Partner with PR, Community, Social, Influencer, and Partnerships teams to build cohesive campaigns across every touchpoint. Lead channel integration, making sure plans are aligned and consistent across every marketing channel. Coordinate legal, business, and stakeholder ap

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Senior Product Manager to join our growing Product Team! This individual will report into our Product Management Team Lead and own several complex, cross-functional Customer Experience initiatives at once, driving each from research through launch and post-launch analysis with significant autonomy. They will set the vision and goals for their initiatives, help prioritize them against broader business objectives, and raise the bar for the product practice by improving delivery standards and mentoring junior product managers. This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY X times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington) Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with fle

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Senior Product Manager - Search and Discovery to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the strategy, development, and delivery of customer-facing digital products for SupplyHouse. By connecting business needs to technical implementation, this role directly affects how plumbing, heating, and HVAC professionals find, assess, and purchase the supplies they need, ensuring every product initiative delivers a faster, more reliable, and more intuitive experience for our customers. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 6 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open. Role Type: Full-Time, Exempt Location: Remote Schedule: Monda