MongoDB’s Incident & Escalation Management (IEM) function coordinates cross-functional responses to critical customer situations and drives improvements to how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused planning, disciplined execution, clear visibility, and dependable follow-through. As an execution partner to IEM leadership, you’ll help turn strategic priorities and operational learnings into a measurable book of work. You’ll establish clear plans, ownership, operating cadences, risk visibility, and follow-through, while bringing an informed external perspective on relevant industry practices. You’ll partner with the IEM team and stakeholders across Technical Services, Engineering, Product, Customer Success, Sales, and other teams in the Americas, Asia Pacific, and EMEA. This is a program-management role - not an incident commander or technical investigator role. Functional leaders and incident responders retain accountability for strategy, policy, technical decisions, people leadership, and live operational response. You’ll own the execution system around prioritized work so leaders and subject-matter experts can focus on customers, technical judgment, incident leadership, and their teams. We are looking to speak to candidates who are based in Toronto for our hybrid working model. What you’ll do Own the IEM program of work and its supporting materials, maintaining a clear roadmap of outcomes, priorities, owners, milestones, dependencies, capacity considerations, commitments, and decisions Partner with IEM leaders and sponsors to identify and prioritize strategic focus areas, assess opportunities to mature the function, and recommend practical improvements aligned with relevant industry practices Turn ambiguous needs into scoped, measurable work. Clarify outcomes, sequence milestones, establish accountable owners, document dec
Market pay estimate
$179,950–$198,000 / year for comparable Program Manager roles in Canada. Not employer-provided.
Role overview
Job description
Who we are We are Fluxon, a product development team founded by ex-Googlers and startup founders. We offer full-cycle software development from ideation and design to build and go-to-market. We partner with visionary companies, ranging from fast-growing startups to tech leaders like Google and Stripe, to turn bold ideas into products with the power to transform the world. Many of our team members call the Bay Area home, but this role is fully remote across North America. About the role As a Senior Program Manager, you will manage complex, high-impact technical initiatives that drive innovation, scalability, and operational excellence across a diverse portfolio of projects for Fluxon clients. In this role, you will serve as a key point of contact for clients and partner closely with Engineering, Product, Project Management, Design, and senior leadership to define strategy, oversee executi
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What they are looking for
Skills & requirements
Department · Product

Hiring company
Fluxon
Fluxon is a product and software development company based out of San Francisco, California. We are founded by a group of ex-Googlers and startup founders who love building great products. We are obsessed with quality and speed, and we love the work we do. Our clients comprise of the most innovative and forward-thinking companies in the world. We only hire the best of the best in the world and we’re looking for amazing people to join our expanding team.
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