Senior Project Manager - Professional Services

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As the Senior Manager of Customer Education, you will lead the strategy, development, and delivery of the programs and resources that help Qualia customers build proficiency, adopt our products, and achieve long-term value. You will oversee Qualia’s customer education ecosystem, including Qualia University, the Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one instructor-led training. You will also lead the growth of Qualia’s new paid customer training service, developing the programs, operating models, and delivery standards needed to scale training as a consistent and valuable professional service. This role will be responsible for creating a connected customer education strategy across self-service, digital, and live learning channels. You will ensure customers can easily find accurate, relevant, and role-specific education while helping the team prioritize the programs and content that have the greatest impact on customer adoption, proficiency, satisfaction, and long-term success. You will lead a multidisciplinary team responsible for customer content, knowledge management, digital learning, and customer training. You will partner closely with Product, Product Marketing, Customer Success, Support, Professional Services, Sales, Operations, and other stakeholders to translate customer needs, product changes, and business priorities into s

About the Team DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation across all our markets. We manage risk and create value through agility, technology, and a people-first approach. Our DoorDash, Deliveroo, and Wolt brands now span more than 40 countries, dozens of offices, and tens of thousands of employees. Protective Services is the function accountable for the safety of the people we protect and the environments they live and work in, wherever they are. About the Role We are hiring a Senior Manager, Protective Services to lead protective operations, reporting to the Director, Protective Services. This is as much a build-and-execute mandate as a leadership one. You own the decisions that keep protection working, including how teams are staffed and assigned, how protection is set for a given person and situation, what we spend and which vendors we use, what people are trained to do, and how incidents get handled. This is a player-coach role, and the coaching half does not keep you off the field. You will work advances, travel with the people we protect, and take your turn in the rotation while setting the standard the team works to. Protection here is a service. It works when the people we protect can move through their lives with as little friction as we can manage, and when they trust the team enough to tell us what we need to know. You own protective operations, training and standards, vendor management, incident response, and converged physical-cyber protection. Protective teams, intelligence, and cybersecurity work on the same problem simultaneously, and detection and intelligence capabilities drive our protective posture. Success in the first year means a tight operating rhythm, training and qualification standards that hold up against the best protective programs, a team that is current and deployable

At Qualia, we’ve built a new class of real estate technology that simplifies home buying and selling into an easy, understandable, and secure process. Our products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared platform, providing greater clarity and transparency to real estate transactions. Today, millions of consumers use Qualia to close on homes every year. Resware is Qualia’s premier on-premise title production product providing unmatched customization and configuration capabilities for enterprise title organizations operating at scale. Title and escrow companies across the country rely on Resware to manage their operations and successfully close thousands of transactions every year. While part of the Qualia portfolio of solutions, the Resware team operates as a dedicated business unit, including Product, Engineering, Customer Success, Professional Services, and Support, focused on serving the unique needs of enterprise title and escrow organizations through its on-premise solution. WHAT YOU'LL WORK ON We are seeking a Senior Software Engineer with a strong product-centric mindset who understands that quality solutions stem from deep collaboration with our Product team. In this role, you'll work closely with Product to analyze customer needs and craft innovative, high-quality software that addresses real-world problems. Your technical expertise, aligned with strategic product insights, will ensure that our engineering solutions not only meet but exceed customer expectations. You'll contribute to the development of new features and modernize our suite of applications. With a focus on autonomy and innovation, you'll bring cutting-edge ideas to life, enhancing our products for tens of thousands of users. Projects include building responsive UIs with React, modern REST APIs, AI offerings, and integrating the latest technolog

POSITION SUMMARY: The Associate Director, Laboratory Operations a key leader in Natera’s lab operations who oversees and directs the development, planning, implementation and maintenance of manufacturing methods, processes and operations for new or existing products and technologies. The AD works closely with groups to ensure strict compliance with good manufacturing practices and CLIA/CAP guidelines at all times. Ensures the effective use of materials, equipment and employees in producing quality products. Monitor and control staffing / labor, capital expenditures, and manufacturing performance. Develops budget and monitors expenditures. Formulates and recommends manufacturing policies, procedures and programs. Selects, develops and evaluates line-management to ensure the efficient operation of the function. PRIMARY RESPONSIBILITIES: Under direction of Senior Director, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual. Participates in budget preparation, monitoring of revenue, expenses, test volume, FTE efficiency, report/result turnaround, as well as overall production performance. Responsible for compliance with all regulatory and legal parameters. Serves as a model for standards and behavior performance. Participate in the drafting of SOW and processing of select research samples through the CLIA lab. Leads, directs and manages high performance teams with accountability for operations, quality, customer service, and success of assigned departments and product lines. Identifies and champions development of departmental key performance indicators (KPI) and analyze for opportunities to optimize department performance. Directs Production Laboratory personal in support of activities for manufacturing that will include method validation, method transfer, and in-process testing. Develops or oversees the development of Laboratory

POSITION SUMMARY: We are looking for a highly motivated Senior Research Associate with a strong focus on process optimization and improvements to join the Molecular Biology product development team, joining a group of scientists who are tasked with developing and advancing Natera’s oncology product portfolio. The Senior Research Associate performs research and/or development tasks in collaboration with others. Makes detailed observations, analyzes data, and interprets results. Investigates creates and develops new methods and technologies for project advancement. Maintains a high level of professional expertise through familiarity with scientific literature. PRIMARY RESPONSIBILITIES: Design, plan, and perform experiments geared towards the development of non-invasive prenatal tests and cancer detection tests. Autonomously and accurately plan and execute complex laboratory experiments Analyze data using advanced analytical tools Keep a detailed laboratory notebook; write protocols and experimental plans, and document results and scientific interpretations Contribute insight toward experimental findings and troubleshoot laboratory processes and protocols Communicate and discuss results with a multidisciplinary team including biologists, bioinformaticians, statisticians, software engineers, and managers Summarize work in research reports and laboratory meeting presentations Learn and understand the science behind ongoing research projects while simultaneously completing increasingly complex tasks. This role will have occasional access to PHI both in paper and electronic form and have occasional access to various technologies to access PHI (paper and electronic) in order to perform the job. The employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current st

POSITION SUMMARY: The Supervisor of the clinical laboratory is a member of the Operations Department whose role is to oversee employees' performance and serve as a liaison between employees and senior management to meet company goals and quality objectives. The supervisor is responsible for daily supervision of lab staff performing duties such as laboratory testing and data review. Duties include but are not limited to coaching, motivating, staffing, evaluating, and training staff. The supervisor works closely with the manager to ensure company and team goals are met while adhering to good manufacturing practices and CLIA/CAP guidelines. PRIMARY RESPONSIBILITIES: • Provides direct supervision to professional individual contributors and/or skilled, support individual contributors • Ensures production work is consistently completed according to department goals. • Administers company policies that directly affect subordinate employees. • Monitors team members to ensure adherence to SOPs and safety procedures • Oversees training and development of all staff members • Document nonconformances and all corrective actions taken when test systems deviate from the established performance specifications as needed. Escalates protocol deviation to lead/supervisor. • Handles employee issues in collaboration with the department manager and Human Resources. • Ensures alignment with team for reasoning behind instructions/processes and changes • Plans and leads shift meetings. Meets regularly with individual team members to discuss goals and progress • Go-to person when manager is not present. • May assist lab team in day-to-day tasks • Keeps team morale up and maintains professionalism of team members, including by acting as role model. • Identifies trends and issues and effectively executes solutions • Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. • Performs other duties as assigned.