Senior Site Reliability Engineer

The Senior Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, performance, and operability of production systems across our platforms, by applying software engineering practices to operations, with a focus on automation, observability, and incident response. Responsibilities: Own and improve the reliability, availability, and performance of production services in Google Cloud (GCP). Participate in incident management, including detection, triage, mitigation, escalation, and recovery. Use and improve incident workflows and tooling (e.g., ServiceNow) to ensure clear ownership and timely communication. Design, implement, and operate observability solutions including monitoring, logging, tracing, synthetics, and dashboards (e.g., Splunk Observability, OpenTelemetry ). Reduce operational toil through automation and engineering-led solutions, proactively introducing and driving SRE best practices. Support on-call rotations across multiple time zones, contributing to a sustainable 24/7 support model. Define, monitor, and report SLIs, SLOs, and error budgets for critical services. Drive and be accountable for best-in-class service availability through SRE principles, automation, and proactive reliability engineering. Essential skills and/or Certifications: Bachelor’s degree in Computer Science, Information Technology or related field Strong experience with cloud-native concepts and technologies, with a strong preference for Google Cloud Platform (GCP) and Kubernetes (GKE ). Proven experience with Site Reliability Engineering and production incident management , ideally using platforms such as ServiceNow. Experience with monitoring and observability tools, including metrics, logs, traces, and synthetics (e.g., Splunk Observability, OpenTelemetr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta authenticates, authorizes, and provisions millions of users a day. Internally, TDI Infrastructure Engineering runs the platforms that our own engineering and business teams build on — hosted on AWS, increasingly Kubernetes-native, and expanding fast to support AI-driven internal workflows. We're looking for a Staff SRE to help us evolve Site Reliability Engineering from a traditional operations model into a true Platform as a Service (PaaS) organization. As a Staff Site Reliability Engineer on our Dublin/EMEA team, you will be the senior-most technical voice on the ground — setting architectural direction for our Kubernetes platform, driving the hardest reliability and scaling problems to resolution, and partnering with Staff/Principal engineers on our US and India teams to keep our global platform strategy coherent. You'll report to the Senior Manager, Site Reliability Engineering, and work alongside a Senior SRE and the rest of the Dublin team. What you'll be doing Owning the architecture and evolution of our Kubernetes platform for the Dublin/EMEA team — cluster strategy, multi-tenancy, networking, and security posture — in close coordination with counterparts in the US and India Leading the technical design and rollout of self-service platform capabilities, golden paths, and self-healing patterns that let internal teams ship and operate workflows without deep platform expertise Driving the platform's readiness to host AI-driven internal workflows r

MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. As the Site Reliability Engineering Manager for SLS, you will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll help grow and lead a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities Build and lead a team of 6-8 engineers, fostering a positive culture, handling career growth and performance conversations, and proactively removing blockers Define and drive a clear technical vision and comprehensive roadmap for our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineering needs Contribute through hands-on technical work, such as leading architectural design reviews, reviewing PRs, and stepping in to guide the team through complex operational challenges Act as the primary liaison for the Storage Layer Services SRE team, collaborating closely with other engineering leaders to ensure platform alignment and manage stakeholder expectations You may be a good fit if you Have 10+ years of experience working on software and operating distributed systems, with 2+ years managing engineering teams Possess a customer-focused mindset, treating internal developers as your primary users Value efficiency in processes and operations, and have a track record of optimizing team workflows Pr

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Every year, millions of guests and Hosts across EMEA and LATAM reach out to us at moments that matter, a booking that fell through, a stay that didn't go to plan, a question that needs a clear answer in their own language. How we show up in those moments decides whether they come back. We're looking for a senior operations leader to own that outcome. You'll lead a network of outsourced BPO partners delivering customer support across one of Airbnb's most complex regions, and you'll be accountable for the quality our community actually experiences, measured above all by NPS. This is a performance leadership role, not an administrative one. You'll build the frameworks, insight loops and performance culture that genuinely move partner performance, and you'll lead a team of Partner Operations Managers who make that happen across every language, market and site. What we're looking for: Deep experience managing outsourced BPO partners and vendor relationships across multiple locations, ideally spanning EMEA, LATAM or another complex multi-region remit A proven track record of improving customer experience metrics at scale (NPS or CSAT), not just reporting on them Strong people leadership, including leading managers or senior individual contributors Comfort operating across multiple markets and languages in a fast-moving, ambiguous environment Experience leading through operational incidents or crises, knowing who to pull in across the business and how to drive resolution Strong cross-functional collaboration, working closely with internal teams such as Workforce Management, Quality, and Country & Business Operatio

About the Team The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience. About the Role As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business