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Active4w ago

Senior Solution Consultant

Talkdesk·📍 Lisbon

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

At Talkdesk, we’re building the future of brilliant customer interactions. We bring together cleverness, curiosity, and grit to create a team of customer heroes — thinkers, achievers, and dreamers who believe our world-class SaaS platform can transform the way businesses connect with their customers. We’re looking for ambitious, driven, and collaborative individuals to join the Talkdesk family. If you thrive in a fast-paced environment, enjoy solving complex challenges, and are motivated by making a meaningful impact, we’d love for you to join us on our journey. If you’re a world-class Solution Consultant who is passionate about technology, customer success, and delivering exceptional outcomes, your next opportunity could be here at Talkdesk. As a Senior Solution Consultant , you will play a critical hybrid role in leading customer deployments. You will act as both a trusted advisor and

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What they are looking for

Skills & requirements

Qualification

Bachelor's degree in a technical field or significant professional experience in a technical role 3+ years of experience in Professional Services/Consulting roles or 3+ years in IT Applications Development/Software Product Development or similar role in a fast-paced SaaS business Experience implementing or integrating with CRMs (Salesforce, Zendesk, and other) and/or Contact Center Solutions preferred Experience with SQL/SOQL and JavaScript a plus Experience with diagram flowchart software, such as Visio, Lucid Chart, etc. Software implementation or coding experience is a plus Familiar with creating and managing Web Services (REST APIs/). A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients. Client management experience is highly valued Engaging personality, polished verbal and written communication skills, and meticulous attention to detail A passion for helping people solve problems and a proven ability to understand and learn technological concepts Highly organized self-starter that seeks challenging opport

Department · Professional Services

Talkdesk logo

Hiring company

Talkdesk

Technology

Talkdesk is a global organization of 1,300 employees located in 19 countries (and counting)! We are a recognized cloud contact center leader, have ~$500 million in funding and a valuation of more than $10 billion with our Series D. Now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth!

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