Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Synthesia's long-term vision is to build the best human-interactive models: systems that don't just talk to people, but perceive and respond to them, reacting to a user's actions and emotions, not only their words. Today over 60,000 businesses rely on our platform, and the next leap in what we can offer them depends on models that combine text, audio, and video into a single real-time interactive experience. As a Staff Research Engineer, you'll join the Voice team within our 40+ person R&D department, but your scope will extend well beyond voice. You'll help define and drive that broader vision across teams, proposing ambitious research directions and taking direct ownership of the design and implementation of its most critical components. You'll work directly with our voice lead and collaborate tightly with our video teams and other senior members of the org. Concretely, you'll work on voice to voice models that produce text and voice simultaneously. Models that can reason, interrupt the user with back channeling and talk. Models that feel like you are having a natural conversation with, without the feeling of turn taking that is dominant in current speech to speech models. Your role would be
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Role overview
Job description
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We’re well on our way, but there’s still an exciting journey ahead. Join us at the heart of trust.
We are on the lookout for an exceptional Senior Video Producer to be the craft lead on our video output taking ideas from brief to final cut and making content that resonates with audiences and drives real impact across our channels.
This is a dynamic, high-impact role in our in-house Studio team. You'll be the person who takes a brief and runs with it through every stage of production. From brand films and customer stories to social content and executive communications, you bring consistency, technical craft, and creative flair to our video output, always with an eye on quality, efficiency, and results.
You'll work alongside our designer, copywriter, and content specialists and have the autonomy to shape how the work gets made, and a creative leader to push your thinking and back your ideas.
What you'll be doing:
- Produce our video work end to end including ideation and storyboarding through to lighting, shooting, editing, and delivery.
- Lead hands-on filming and production, being readily available for shoots at our London office, as well as occasional on-location filming across the UK (and potentially beyond).
- Deliver strong post-production, taking the lead on editing, colour grading, and audio across multiple formats and platforms.
- Prioritise and manage the video content pipeline, collaborating with cross-functional teams across brand, social, product marketing, internal comms, and paid media to deliver high-impact storytelling aligned with business goals.
- Direct and film senior leaders and key stakeholders - including our CEO, executive team, and external clients - creating a comfortable environment to capture authentic, polished stories.
- Maintain and manage our production gear, ensuring in-house cameras, lighting, audio equipment, and studio setups are maintained.
- Manage & brief freelancers when a project needs them, drawing on the Studio's freelance pool, ensuring creative alignment, budget control, and consistent quality standards.
- Track performance insights and platform trends to continuously optimise output for engagement, watch time, and conversion across digital and social channels.
- Keep our production process up to date including reusable templates and asset library.
Who you are:
- A technical expert on production tools: You have hands-on proficiency with camera setups, lighting, recording, and editing (Adobe Premier).
- A self-starter with a bias for action: You make things happen; you identify opportunities, solve production challenges independently, and hit deadlines with minimal supervision.
- Smart about when to bring in help: You know the difference between a project you should make yourself and one that needs support.
- Flexible and shoot-ready: You are based within commutable distance of our London office for frequent studio/office shoots and are comfortable travelling for UK-wide location filming as needed.
- An end-to-end storyteller: You have a standout portfolio demonstrating your ability to direct, shoot, and edit emotive brand stories, snappy social-first content, and high-visibility corporate videos.
- A genuine collaborator in a creative team: You work alongside a designer, copywriter, and content specialists. You contribute to ideation sessions, give and take direction well, share work in progress, and are comfortable having your ideas built on by others.
- Collaborative and stakeholder-savvy: You’re confident directing talent of all levels, from nervous first-time interviewees to executive leaders.
- Organised and delivery-focused: You balance creative craft with practical constraints, managing timelines, media asset management (MAM), and multi-deliverable schedules seamlessly.
- Trend-aware: You live and breathe modern video formats, pacing, and digital storytelling trends across YouTube, LinkedIn, Instagram, TikTok, and beyond
- Nice to have: Comfortable in After Effects and other Adobe creative tools and experience on how AI can assist your workflows.
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.
What they are looking for
Skills & requirements
Hiring company
Trustpilot
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
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