Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s the opportunity? Fin's websites, including fin.ai , are strategic growth levers for the company — powering storytelling, brand, experimentation, and product discovery. As our Staff Engineer, you will shape the technical direction and architectural evolution of our web platform and systems. You’ll act as the technical leader across our marketing and growth web surfaces. This is a cross-functional engineering leadership role, partnering with marketing, analytics, design, data science, and engineering teams — to ensure our web stack is modern, performant, measurable, and delightful to build on. You’ll operate with a high degree of autonomy and will be accountable for setting the long-term technical strategy for the team and executing against it. What will I be doing? As a senior technical leader, you will: Own and evolve the architecture of Fin's web platform. Define the long-term technical strategy for the web team, focusing on scalability, performance, developer productivity, o
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Role overview
Job description
Build end-to-end features across modern web applications that support Spotify's global subscription business.
Create intuitive internal products that enable business teams to launch, configure, and manage Premium offers through secure, guided workflows.
Develop GraphQL and gRPC APIs that connect frontend applications with distributed platform services.
Design efficient database schemas, implement data migrations, and optimize application performance using PostgreSQL.
Build secure, reliable, and auditable systems that support business-critical financial operations and SOX-compliant approval workflows.
Collaborate with engineers across the Subscriptions Mission to evolve shared platform capabilities, improve developer experience, and increase platform reliability.
Write maintainable, well-tested code while contributing to technical design, architecture discussions, code reviews, and continuous improvement.
Participate in an on-call rotation to help maintain the reliability and availability of services powering Spotify Premium.
You have experience building and delivering production software across on the front end.
You have built modern web applications using TypeScript, React, and Next.js.
You have experience designing or consuming GraphQL APIs and enjoy building schema-driven applications.
You have worked with gRPC services and Protocol Buffers, or you're excited to deepen your expertise in distributed systems.
You have hands-on experience with PostgreSQL or another relational database, including schema design, migrations, and query optimization.
You care about writing reliable, maintainable, and well-tested software that delivers long-term value.
You enjoy partnering with engineers, designers, product managers, and business stakeholders to solve complex problems and deliver meaningful outcomes.
You have a passion for simplifying complex workflows and creating intuitive experiences for internal users.
Experience with tools such as jOOQ, Flyway, Apollo GraphQL, DataLoader, Styled Components, Storybook, TanStack Query, Tailwind CSS, Material UI, or similar technologies will help you ramp up quickly.
Experience building commerce platforms, subscription products, pricing systems, distributed systems, or large-scale platform modernization initiatives is beneficial.
We offer you the flexibility to work where you work best! For this role, you can be within the EMEA region as long as we have a work location.
This team operates within the Central European and GMT time zones for collaboration.
What they are looking for
Skills & requirements
Department · Engineering
Hiring company
Spotify
Spotify is a digital music service that gives you access to millions of songs, podcasts, and audiobooks. Listen to your favorites online now.
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