SMB Program Manager

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. SMB Account Manager Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an SMB Account Manager to join our Manchester team. In this role, you’ll help our restaurant partners grow their businesses by improving their delivery operations, attracting new customers, and leveraging our latest technology to get the very best out of our platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the SMB (Small Medium Business) team in Manchester City Centre. We focus on high-velocity, desk-based relationship management, acting as the primary consultants for our diverse partner base to ensure their long-term success. Here’s what your day-to-day might look like: Strategic Portfolio Management: Independently manage a portfolio of accounts using a desk-based model, driving growth through phone, email, and video presentations. Relationship Partnership: Build and maintain favourable, long-term relationships with partners, ensuring they receive exceptional service and tailored support. Campaign Execution: Execute national and local marketing campaigns to improve key performance metrics, inc

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant, retail and grocery partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As the Head of Account Management UKI & EU, you will lead an area that is committed to providing our Small-Medium Restaurants with a world class service to support them and be set up for success when partnering with Deliveroo. You will be responsible for driving sustainable, profitable revenue growth with our critically important portfolio of small and medium business (SMB) partners in the UK & Ireland. The role is well suited to an excellent leader that is able to combine analytical and commercial rigour, a bias to action in building high quality processes enabled by technology and the ability to inspire and motivate a large, diverse team You will own the contact strategy for the Account Management function in UKI, ensuring the right information is shared with our people to drive best in class personnel and ensure our partners are being given accurate information at all times. You will be an inspirational senior leader who is focused on working closely with the management team to identify skill gaps and implement detailed action plans to improve the knowledge on the ground. Based in Manchester and reporting to the SMB Commercial Director, thi

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Are you ready to take your career to the next level in a fast-paced, dynamic environment? Join our ambitious and growing team as a French-speaking Sales Development Representative (SDR) in the heart of Manchester City Centre . In this role, you’ll connect with decision-makers in the restaurant industry, helping them join the Deliveroo platform and develop their business. If you’re excited about mastering the food business model, this is the perfect role for you. No previous sales experience is required—just bring your enthusiasm, people skills, and a passion for learning! Role Overview Working as part of the SMB (Small and Medium Business) team , you will promote and sell B2B products to generate new business for the Deliveroo platform in the French market. Location: Manchester City Centre (Hybrid) Salary: £27,700 base , plus monthly commission for achieving targets. Work Pattern: Initial probation is 5 days per week in-office. After probation, move to a hybrid model (3 days in-office, 2 days remote). What You’ll Do You will be the first point of contact for French restaurant partners, acting as a consultant and growth expert. Inbound & Outbound Lead Management: Handle inquiries from French-speaking leads and proactively acquire new business via phone and email. Consultative Selling: Build relationships with restaurant owners, advising them on how Deliveroo’s technology and logistics can scale their revenue. Pipeline Ownership: Manage your sales leads, stay organized, and build daily action plans to meet and exceed monthly targets. Cross-functional Collaboration: Work with ‘Activation Teams’ to ensure smooth onboarding, from contracts to tablet setups and photoshoo

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Italian Speaking Inside Sales Representative to join our United Kingdom team. In this role, you’ll help us expand our culinary footprint by identifying and onboarding the most popular local restaurants onto the Deliveroo platform. Get to know our Commercial team — what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the New Business Development team. We are the engine room of Deliveroo’s growth, tasked with discovering the best local eats and convincing them to partner with us to change the landscape of the food industry. The base salary for this role is £27,700 , plus a monthly commission for achieving targets. Here’s what your day-to-day might look like: Drive Growth: Execute high levels of daily cold-call activity to contact restaurant leads and present partnership opportunities. Pipeline Management: Own and maintain a robust sales pipeline to consistently exceed monthly acquisition targets. Consultative Selling: Utilise business templates and bespoke proposals to convert prospects into long-term partners. Data Integrity: Maintain precise records w

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Are you looking for your next growth opportunity where you can develop your skills in a fast paced role as part of a dynamic team. We are looking for Sales Development Representatives to join our well-established outbound sales team in Manchester City Centre. We are open to backgrounds, no previous sales experience is required, just a willingness to learn, with the customer's best interest at heart and the want to succeed in sales. This will be an office-based position during your probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team to promote and sell B2B (Business to Business) products and create new business for the Deliveroo platform and you will report to your Sales Team Leader. The base salary is £27,700, plus monthly commission for achieving targets. Start Date - 5th October 2026. What your role will include? Acquire new business by phone and email Pipeline management Build daily plans Work towards monthly targets Collaborate with our Regional Sales Teams Requirements Commitment to succeed in a sales environment with a high earning potential One year of commercial experience A phone-based background The confidence to make regular cold calls IT literate (including a range of Microsoft software) Ability to work individually and as part of a team An eagerness to develop professionally - at Deliveroo we want you to succeed and offers professional development Passionate about our customers and being the definitive food partner of choice Employee Perks Access to Deliveroo Plus (offering unlimited free delivery) Discounted Gym membership Buzz Days & Incentives Tonnes of free food Quarterly

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for a New Partner Experience (NPX) Advisor to join our Manchester team. In this role, you’ll be the vital link for our newly signed partners during their first two months on the platform, ensuring they have the tools, confidence, and strategy to build for long-term success. What You’ll Be Doing You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our partners have a smooth journey, helping them navigate our systems and maximise their growth from day one. Here’s what your day-to-day might look like: Lead Partner Relationships: Act as the primary relationship lead for newly signed restaurants, ensuring they are built for success and remain highly engaged with the platform. Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume. Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class. Build Lasting Trust: Manage high-quality