SI
Bengaluru, KARNATAKA, India
JI
Salary not disclosed
Check market pay for comparable Soft Service Executive roles before applying.
Role overview
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Summary
The Soft Services Executive is responsible for managing housekeeping, cleaning, pest control, waste management, landscaping, pantry services, and other support services to ensure a clean, safe, hygienic, and pleasant environment for occupants and visitors.
Key Responsibilities
- Supervise housekeeping staff and outsourced service providers.
- Ensure cleanliness and hygiene standards are maintained across all assigned areas.
- Monitor daily cleaning schedules and ensure timely completion.
- Conduct routine inspections and audits of housekeeping and soft service operations.
- Manage pantry, washroom, and consumable supplies.
- Coordinate pest control, waste management, and landscaping activities.
- Handle customer complaints related to soft services and ensure prompt resolution.
- Maintain housekeeping equipment and ensure proper usage.
- Ensure compliance with health, safety, and environmental standards.
- Prepare daily, weekly, and monthly reports on soft service activities.
- Monitor vendor performance and ensure adherence to service level agreements (SLAs).
- Train housekeeping staff on SOPs, safety practices, and customer service.
- Qualifications
- Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field.
- 2–5 years of experience in housekeeping or soft services within facilities management, hospitality, healthcare, or commercial properties.
- Required Skills
- Knowledge of housekeeping procedures and cleaning chemicals.
- Vendor and manpower management.
- Good communication and interpersonal skills.
- Leadership and team management abilities.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).
- Problem-solving and organizational skills.
- Understanding of safety, hygiene, and quality standards.
- Key Performance Indicators (KPIs)
- Housekeeping audit scores.
- Customer satisfaction levels.
- Timely closure of complaints.
- Compliance with SLAs.
- Consumable cost control.
- Staff attendance and productivity.
- Hygiene and safety compliance.
- Working Conditions
- May require shift work, weekends, or holidays depending on business requirements.
- Frequent movement across the facility for inspections and supervision.
Location:
On-site –Bengaluru, KAScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
What they are looking for
Skills & requirements
Qualification
Bachelor's degree or Diploma in Hotel Management, Hospitality, Facility Management, or a related field; 2–5 years of experience in housekeeping or soft services within facilities management, hospitality, healthcare, or commercial properties
Hiring company
JLL India (Jones Lang LaSalle)
View the company profile, current openings and hiring details.
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