Software Engineering Manager

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Customer Agent is the next major evolution of Fin. We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce, and eventually success. This role sits within a newer and fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across multiple roles with shared context. The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed. What will you do? You’ll own strategically significant work streams end-to-end. Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle. Manage from the front line: deeply understanding the product, the c

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We’re looking for inquisitive, collaborative interns to join our engineering teams. Working closely with mentors and product, design, data, and engineers, you’ll learn how large‑scale systems operate and play a meaningful role in building new technologies, features, and tools. Expect real projects, supportive teammates, and plenty of opportunities to explore ideas that make a difference for our teams and Pinners. What you’ll do: Complete assigned technical projects with attention to quality, incorporating feedback from your mentor, manager and peers Execute scoped technical tasks end-to-end that contribute to Pinterest products and infrastructure Deliver code that is well-documented, tested, and operable Share ideas, questions and perspectives clearly and respectfully while learning from feedback Build technical and professional skills through l

Squarespace provides innovative solutions to empower our customers to focus on building their brand and growing their businesses on our platform. The Databases team manages all of the backend infrastructure that Squarespace runs on – MongoDB, CockroachDB, and Kafka clusters, to name a few examples. We are an accomplished, diverse group of people who develop the services that guarantee reliable and scalable infrastructure for both our cross-functional partners in product engineering, as well as our end users on the Squarespace platform. We believe that infrastructure excellence doesn't stop at just building for today; it needs to have a solid foundation of scalability, reliability, and a robust developer experience for the future. This is a hybrid role working from our Dublin office 3 days per week. You will report to the Databases Senior Engineering Manager. You’ll Get To… Nurture high-performing software engineers by guiding navigation when there is ambiguity. Distill the scope of the team and help hire a balanced group of engineers that will excel as a unit. Grow the career development of direct reports through regular 1:1s with direct, actionable feedback. Celebrate wins that motivate the team’s positive culture and robust dynamic. Evaluate consistently to improve team efficiency and effectiveness when required. Evolve a deep understanding of local systems to identify appropriate architectural decisions. Thread with Product, Design & Engineering to champion, define and execute an optimal roadmap. Bond across Engineering, Product, Design, Marketing, Data Science and Business Operations. Who We’re Looking For 3+ years of recent experience managing a Product Engineering team of four or more engineers. 7+ years of industry experience deploying apps across large codebases with many contributors. Ability to fluently translate, document and present technical concepts to non-technical stakeholders. Strong technical foundations to navigate the inherent tra

Squarespace provides innovative financial solutions to empower our merchants to focus on building their brand by having their payments processed hassle free. The Financial Solutions Risk team creates features that secures our customers' finances, enabling them to build trust with their customers. We are an accomplished, diverse group of people who develop the services that guarantee a reliable and delightful experience from the moment a shopper adds a product to their cart to the fulfillment moment when they receive their purchase. We believe an excellent product doesn't stop at a great user experience; it needs to have a solid foundation of scalability, reliability and a robust developer experience. This is a hybrid role working from our Dublin office 3 days per week. You will report to the Financial Solutions International Engineering Manager. You'll Get To… Nurture high performing software engineers by guiding navigation when there is ambiguity. Distill the scope of the team and help hire a balanced group of engineers that will excel as a unit. Grow the career development of direct reports through regular 1:1s with direct, actionable feedback. Celebrate wins that motivate the team’s positive culture and robust dynamic. Evaluate consistently to improve team efficiency and effectiveness when required. Evolve a deep understanding of local systems to identify appropriate architectural decisions. Thread with Product, Design & Engineering to champion, define and execute an optimal roadmap. Bond across Engineering, Product, Design, Marketing, Data Science and Business Operations. Who We're Looking For 3+ years of recent experience managing a Product Engineering team of four or more engineers. 7+ years of industry experience deploying apps across large codebases with many contributors. Ability to fluently translate, document and present technical concepts to non-technical stakeholders. Strong technical foundations to navigate the inherent tradeoffs with p

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues. What’s the opportunity? The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences. This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to tur