Sr. AI/ML Engineer (Canada)

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. AI Engineer: Systems, you’ll serve as an embedded senior back-end engineer on our Speech Team, owning the production systems that turn speech models and third-party capabilities into reliable, scalable experiences for Dialpad’s AI voice agents. You’ll work at the intersection of speech, ML infrastructure, and

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Sr. Software Engineer, Video Team San Mateo, CA Responsibilities: Drive video codecs architecture design and development for PlayStation SDKs and cloud gaming platform. Drive product-focused algorithm innovation for video codecs, aligning performance optimizations with product and user requirements Own multiple encoder/decoder features with strong accountability, leveraging ML-based techniques for video quality enhancement Partner with platform, hardware, and system software teams to investigate and resolve complex, high-priority issues across the codec pipeline. Evaluate emerging codec and media technologies and recommend integration strategies for future platforms. Required Qualifications: Experience with GPU programming (HLSL, Vulkan, CUDA) with proven skills in profiling, debugging, and optimizations across CPU and GPU. Knowledge of multi-threaded programming and debugging using C and C++ Proficient with a wide range of development tools, including IDEs, Git/SVN, JIRA Proven ability to deliver features from design to validation with clean, efficient code. Bachelor’s degree required; Master’s degree preferred Nice to have: Expertise with video compression standards (e.g. AV1, VVC, VP9, H.265, H.264) AI/ML modeling and training experience Embedded system ex

The Team + The Role Pendo’s Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through technical and strategic consulting. This work spans complex technical engagements, including system migrations, integrations, and data work, as well as advisory support that helps customers evolve their processes, teams, and ways of working. As a Sr. Professional Services Engineer Consultant, you will own the design and delivery of complex technical engagements. You will work at the intersection of product, data, and engineering, extending Pendo’s capabilities through custom integrations, data pipelines, APIs, and technical solutions that connect Pendo to customers’ broader ecosystems. You will partner with consultants and Customer Engineers to deliver outcome-driven engagements that accelerate time to value and enable long-term customer success. This role is based in Raleigh, San Francisco or remote What this looks like day-to-day Engagement design and scoping: Partner with Account Directors and Customer Engineers to qualify Professional Services opportunities and distinguish transformation gaps from tooling gaps. Lead scoping conversations with customer stakeholders, define the problem, validate appetite, design engagement structures, and author Statements of Work that are commercially sound and delivery-ready. Custom integrations and data solutions: Design and build technical solutions that extend Pendo’s capabilities and integrate with customer systems. Write production-quality code, build APIs, design data pipelines, and implement ETL processes across data warehouses, analytics platforms, BI tools, and emerging AI/ML systems. Technical project delivery: Own multiple complex technical projects end-to-end, including data engineering and system integration work. Lead execution, troubleshoot issues, provide technical leadership on escalated engagements, and

About the role The Forward Deployed Solutions Engineer will work directly within a business domain (e.g., Commercial, Clinical Operations, Lab Operations, Sales & Marketing, Customer Experience etc.). In your role, you’ll find opportunities for enhancing efficiency and productivity by looking for workflows which can be executed 10–100x faster or more often than a human team could using AI agents, integrations and other patterns. You will build, deploy, and run them in production. You report into the central AI & Automation team, partner directly with domain leadership on priorities, and bring patterns back so the whole company compounds. Find the leverage in your domain Map the workflows in your domain — the ones running today, and the ones that don’t exist yet because they weren’t feasible without agents or automation tools. Identify the step-change opportunities: where AI, ML, or automation unlock throughput, coverage, or speed. Build the business case, quantify projected impact, and align with domain leadership on priorities. Design the future-state workflow Map structured and unstructured data flows across the systems involved (CRM, ERP, ticketing, document stores, internal tools, external SaaS). Define the target workflow: what the agent does, what the human does, and where they hand off. Figure out what context the agent or model needs to do the work well — and how to get it there reliably (retrieval, grounding, tool access, memory). Design human-in-the-loop checkpoints so review adds value without becoming the bottleneck. Build and connect the systems Stand up agents and automation pipelines using the organization’s approved AI platforms and frameworks. Connect agents to business systems — via MCP servers, APIs, webhooks, CLIs, and skills — within the guardrails set by IT and security. Configure tools, prompts, context, and retrieval pipelines so agents perform reliably on real work, not just in demos. Handle integration gnarliness: auth, schema

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . With more than 600 million users around the world and 400 billion ideas saved, Pinterest Machine Learning engineers build personalized experiences to help Pinners create a life they love. With just over 3,000 global employees, our teams are small, mighty, and still growing. At Pinterest, you’ll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won’t find anywhere else. What you’ll do: Build cutting edge technology using the latest advances in deep learning and machine learning to personalize Pinterest Partner closely with teams across Pinterest to experiment and improve ML models for various product surfaces (Homefeed, Ads, Growth, Shopping, and Search), while gaining knowledge of how ML works in different areas Use data driven methods and leverage the unique properties of our

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . With more than 535 million users around the world and 400 billion ideas saved, Pinterest Machine Learning engineers build personalized experiences to help Pinners create a life they love. With just over 3,500 global employees, our teams are small, mighty, and still growing. At Pinterest, you’ll experience hands-on access to an incredible vault of data and contribute large-scale recommendation systems in ways you won’t find anywhere else. The Content Shopping Mining ML team builds machine learning systems that understand shopping-related content across the web, turning unstructured merchant pages into high-quality structured product data like price, title, availability, and images. This helps improve product experiences on Pinterest, including content quality, distribution, recommendations, and search; for example, see the team’s KDD 2025 paper,&