Sr. Analyst, Renewals Strategy & Operations

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Bellevue, WA reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200+ billion transactions daily across tens of millions of enterprise users. In this role, you will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company. By maturing our observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud infrastructure. What you’ll do (Role Expectations) Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments Drive an "automation-first" c

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Sr. Staff Software Development Engineer-AI Security to join our team. This is a Hybrid (based in San Jose, CA or Bellevue, WA with a 3 days in office requirement) role, reporting to the Director of Software Engineering in the Emerging Tech department. You will be responsible for designing and implementing core infrastructure components and distributed systems, serving as a foundational architect for our AI security solution. This high-impact role focuses on scaling security infrastructure to support hundreds of millions of users, collaborating with stakeholders across the development lifecycle to drive innovation and technical excellence. What you’ll do (Role Expectations) Architect, develop, and optimize a low-latency, high-throughput AI Security plane utilizing Rust, specifically leveraging its async/await model for highly efficient I/O and service-oriented architecture Build resi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Role Overview: As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs. This role combines day-to-day program management with strategic planning, cross-functional collaboration, and performance analytics. You will drive strategic customer experience initiatives, evaluate new tools and processes, own performance reporting, and build frameworks that inform how we optimize for adoption, retention, and customer value. This role requires both tactical execution excellence and the ability to think strategically about how business changes impact our customer experience programs, while partnering closely with BI, Customer Success, Scale, Product Marketing, and other teams to deliver unified customer experiences. You Will: Strategic Leadership & Representation Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objectives Serve as a strategic thought partner to the Customer Experience and Customer Success teams on opportunities and decision-making that further enhance the customer journey Support the evaluation of tools, processes, and workflows Partner with business partner leadership on strategic initiatives that bridge digital and scale motions Present on behalf of leadership in internal and external forums Program Strategy & Execution Design, build, and iterate multi-channel customer engagement

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Sr. Security Engineer I is a critical technical role focused on deal acceleration, platform security evangelism, and the development of security features and capabilities that enhance our customer security and governance capabilities. You will support security and compliance during sales motions and bridge communication between complex customer security requirements and technical product engineering. You will work directly with customer security leaders (security engineers through CISOs) to communicate and clarify product security posture and controls results (such as pen test results), and will work with Smartsheet engineering to build security features that meet real-world customer requirements. You will display product understanding through highly customized presentation demonstrations to customers and at conferences and events. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Serve as a trusted advisor to enterprise customers, CISOs, CIOs, and guiding them on Smartsheet security, compliance, and risk management. Evaluate customer infrastructure diagrams and data flows, and how Smartsheet can help with automation without compromising security. Present scanning results (NIST 800-53 gaps, vulnerability scans, DAST/pen test, IaC scans) to customers including walking through remediations. Help customers interpret scan results and develop deviation rationales fo

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet maintains certifications and attestations across SOC 2 Type II, the ISO 27001/27017/27701/22301 suite, HIPAA, and other commercial compliance frameworks—and the manual work of proving those controls quarter after quarter doesn't scale with the business. We're looking for a Sr. Security Engineer I to bring an engineering mindset to our commercial GRC program: automating control monitoring, building evidence pipelines, and reducing the audit-season scramble into a default state of readiness. You'll work hands-on with our GRC platform, cloud, and identity tooling to make control evidence collect itself wherever possible, and you'll partner closely with engineering teams to translate compliance requirements into technical control logic they can actually build against. This is a builder's role within GRC—less checklist administration, more systems thinking applied to compliance. Our approach is grounded in GRC Engineering principles: automate early and often, treat controls and their mappings as code, favor continuous assurance over periodic checks, and build compliance that engineers can consume as easily as they contribute to it. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own control automation for SOC 2, ISO 27001/27017/27701, HIPAA, and related commercial frameworks: design and build automated evidence collection and continuous control monitoring across cloud, ident

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet needs a clear, defensible answer to "how risky is this?" for the risks that live inside our own environment and the risks that come in through every vendor and partner we rely on. We're looking for a Sr. Security Engineer I to own our Security Risk Management program end-to-end—running risk identification, analysis, and quantification; maintaining the enterprise risk register; and driving mitigation strategies that leadership can act on—while also overseeing our Third-Party Risk Management (TPRM) function. You don't need to be a hands-on security engineer to succeed here: you need to understand our technology and architecture well enough to have a real conversation with engineering teams about their risk exposure, and you need the judgment and communication skill to turn technical risk into business language that drives decisions. This role sits at the center of how Smartsheet decides what to fix first, what to accept, and what a vendor relationship is actually costing us in risk. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own and mature Smartsheet's Security Risk Management program: risk identification, analysis, scoring, and quantification (e.g., FAIR-based or similar) across internal systems, third parties, and emerging initiatives. Maintain the enterprise risk register—ratings, ownership, mitigation status, and residual risk—and drive it toward a living, decisi