Sr. Manager, Strategic Sourcing – Technology

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Role Overview: As the Sr. CE Program Manager, you will serve as a strategic partner to the Sr. Director, Customer Adoption Programs & Strategy in leading customer excellence programs. This role combines day-to-day program management with strategic planning, cross-functional collaboration, and performance analytics. You will drive strategic customer experience initiatives, evaluate new tools and processes, own performance reporting, and build frameworks that inform how we optimize for adoption, retention, and customer value. This role requires both tactical execution excellence and the ability to think strategically about how business changes impact our customer experience programs, while partnering closely with BI, Customer Success, Scale, Product Marketing, and other teams to deliver unified customer experiences. You Will: Strategic Leadership & Representation Represent the customer experience in field meetings and cross-functional forums, ensuring customer experience strategies align with broader Customer Success objectives Serve as a strategic thought partner to the Customer Experience and Customer Success teams on opportunities and decision-making that further enhance the customer journey Support the evaluation of tools, processes, and workflows Partner with business partner leadership on strategic initiatives that bridge digital and scale motions Present on behalf of leadership in internal and external forums Program Strategy & Execution Design, build, and iterate multi-channel customer engagement

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills. The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week). For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation. This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast. You Will: Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption. Understand your customer’s business model, go to market strategy and organizational structure. Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion. Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion. Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion. Positively impact revenue via early risk identification and mitigation strategies

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet targets industries where workflow specificity is essential. As a Principal Product Marketing Manager, Vertical Industries, you will lead the strategic development of industry-specific value narratives, use case positioning, and sales-ready content for priority vertical, Manufacturing. In this role, you will own the GTM narrative, ensuring positioning is grounded in quantified, defensible value claims. This role requires deep industry curiosity, methodological discipline, and the ability to drive multiple complex workstreams in parallel to maintain Smartsheet’s competitive edge. This full-time position reports to the Sr. Director, Customer Value and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. What You Will Own: Value Strategy Execution — Vertical Industries Lead the team's execution of the Smartsheet Value Strategy process for priority verticals. Define positioning scope, including target segments, industry-specific buyer roles, KPIs, and competitor sets. Validate buyer value levers and map them to Smartsheet's capabilities to demonstrate differentiated, quantified benefits. Build vertical Value Impact Models and define the problem Smartsheet owns within each industry. Develop cross-functional Adoption Plans and validate position hypotheses through direct buyer sessions. ICP & CAPDB for Vertical Segments: Own ICP definition and target account prioritization for each priority vertical. Ensure each vertical ICP sp

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet needs a clear, defensible answer to "how risky is this?" for the risks that live inside our own environment and the risks that come in through every vendor and partner we rely on. We're looking for a Sr. Security Engineer I to own our Security Risk Management program end-to-end—running risk identification, analysis, and quantification; maintaining the enterprise risk register; and driving mitigation strategies that leadership can act on—while also overseeing our Third-Party Risk Management (TPRM) function. You don't need to be a hands-on security engineer to succeed here: you need to understand our technology and architecture well enough to have a real conversation with engineering teams about their risk exposure, and you need the judgment and communication skill to turn technical risk into business language that drives decisions. This role sits at the center of how Smartsheet decides what to fix first, what to accept, and what a vendor relationship is actually costing us in risk. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own and mature Smartsheet's Security Risk Management program: risk identification, analysis, scoring, and quantification (e.g., FAIR-based or similar) across internal systems, third parties, and emerging initiatives. Maintain the enterprise risk register—ratings, ownership, mitigation status, and residual risk—and drive it toward a living, decisi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Sr. Security Engineer I is a critical technical role focused on deal acceleration, platform security evangelism, and the development of security features and capabilities that enhance our customer security and governance capabilities. You will support security and compliance during sales motions and bridge communication between complex customer security requirements and technical product engineering. You will work directly with customer security leaders (security engineers through CISOs) to communicate and clarify product security posture and controls results (such as pen test results), and will work with Smartsheet engineering to build security features that meet real-world customer requirements. You will display product understanding through highly customized presentation demonstrations to customers and at conferences and events. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Serve as a trusted advisor to enterprise customers, CISOs, CIOs, and guiding them on Smartsheet security, compliance, and risk management. Evaluate customer infrastructure diagrams and data flows, and how Smartsheet can help with automation without compromising security. Present scanning results (NIST 800-53 gaps, vulnerability scans, DAST/pen test, IaC scans) to customers including walking through remediations. Help customers interpret scan results and develop deviation rationales fo

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet maintains certifications and attestations across SOC 2 Type II, the ISO 27001/27017/27701/22301 suite, HIPAA, and other commercial compliance frameworks—and the manual work of proving those controls quarter after quarter doesn't scale with the business. We're looking for a Sr. Security Engineer I to bring an engineering mindset to our commercial GRC program: automating control monitoring, building evidence pipelines, and reducing the audit-season scramble into a default state of readiness. You'll work hands-on with our GRC platform, cloud, and identity tooling to make control evidence collect itself wherever possible, and you'll partner closely with engineering teams to translate compliance requirements into technical control logic they can actually build against. This is a builder's role within GRC—less checklist administration, more systems thinking applied to compliance. Our approach is grounded in GRC Engineering principles: automate early and often, treat controls and their mappings as code, favor continuous assurance over periodic checks, and build compliance that engineers can consume as easily as they contribute to it. This role reports to the Senior Director, GRC Engineering and can be based in our Bellevue, WA office or remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Own control automation for SOC 2, ISO 27001/27017/27701, HIPAA, and related commercial frameworks: design and build automated evidence collection and continuous control monitoring across cloud, ident