About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Sr. Project Manager, you will own the end-to-end deployment process for Enterprise customers, leading complex implementations from kickoff through successful launch and adoption. Throughout each engagement, you will guide customers through the Dialpad Deployment Methodology, managing project scope, timelines, risk
Role overview
Job description
ABOUT THE ROLE: You will play an important role in Accela’s continued growth and success by ensuring the successful, on-time delivery of large and complex Professional Services implementations. As an integral member of a cross-functional team, you will identify key priorities, develop clear execution plans, and partner across the organization to deliver successful outcomes. You will leverage established processes, tools, and templates to manage projects effectively while remaining adaptable to evolving customer needs and business priorities. At the heart of this role is a strong focus on customer value—balancing the needs of our customers and Accela while helping customers maximize the business value they receive from our solutions. At Accela, we believe meaningful work and a positive employee experience go hand in hand. We value collaboration, connection, and a healthy work-life balance
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How Project Manager demand looks in United States
Live jobs
71
Posted 30d
55
30d movement
+266.7%
Remote share
7%
Salary listed
28.2%
Salary trend 1Y
Not enough history
What they are looking for
Skills & requirements
Qualification
Government Enterprise Software - 5 years leading successful implementations of COTS software/platform-based solutions for Tier-1 government clients, or clear evidence of navigating slow, committee-driven stakeholder groups. Complex Projects - 5 years leading projects of $1M+ budget, 12+ months duration, and involving more than one government department or group. Proven ability to manage multiple complex projects that are at various stages of delivery. Comfortable owning budget and burn, and having scope conversations directly with customers. Aptitude for understanding and applying new technologies and methodologies. BA or BS in a technical discipline, or similar technical degree program. Use of formal project management tools (e.g., MS-Project, Visio, etc.). Working proficiency in Jira and Confluence, including building boards, dashboards and saved filters - not only working tickets. Strong technical background, with previous experience with delivery of enterprise class software - enough technical literacy to read a configuration repository and a workflow diagram without needing translation. Strong analytical skills and experience managing technical and project management issues. S
Department · Product
Hiring company
Accela
About us: Accela is the industry pioneer in government licensing, permitting, service request, and inspection solutions, with more than 20 years of experience. We offer cloud based Civic Applications and a robust, scalable solutions platform informed by industry best practices. In short, Accela helps governments innovate, so they can improve the business and citizen experience, promoting community development and creating an environment where citizens and businesses thrive. At Accela, employees enjoy a culture that emphasizes performance, productivity and collaboration. You can’t help but feel empowered and motivated when you work with like-minded individuals who are passionate about contributing to a market-leading, high-growth software organization with proven technology. Accela is an Equal Opportunity Employer and will respond to requests for job accommodations.
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