We’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach
Role overview
Job description
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is looking for a Sr. Salesforce Engineer & Dev Ops Specialist who combines deep architectural intuition, clean coding, and sharp debugging skills with an AI-native workflow (Cursor, Claude Code, Codex). You will serve as the technical backbone
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How DevOps Engineer demand looks in United States
Live jobs
68
Posted 30d
26
30d movement
+8.3%
Remote share
17.6%
Salary listed
69.1%
Salary trend 1Y
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What they are looking for
Skills & requirements
Qualification
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field. Bonus Points Specialized Tools: Hands-on experience with native Salesforce DevOps platforms (Copado, Gearset) Domain Expertise: Practical experience developing or administering Certinia PSA, Salesforce CPQ, and/or Revenue Cloud (ARM). Certifications: Salesforce Development Lifecycle and Deployment Architect. Also required are Platform Developer I, Platform Developer II, Platform Administrator I, Platform Administrator II, Platform App Builder, Copado, and Certinia PSA Administrator. Mindset: An AI-native, adaptable engineer who thrives on solving complex architectural puzzles and elevating team engineering standards. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this r
Department · Information Technology
Hiring company
Elastic
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