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Active1d ago

Staff Software Engineer, Care Experience

Toast·📍 United States

Employment

Full-Time

Work mode

Remote

Experience

SENIOR LEVEL

Salary

$193K – $309K/yr

Role overview

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation behind every phone call, chat conversation, and support case. This work directly determines how quickly restaurants get back up and running. When agents have fast, reliable tools with the right context, they resolve issues in minutes. When they don’t, resolution slows—and every delay in fixing a payment issue, menu problem, or device failure costs restaurants real revenue. We’re rebuilding this experience from the ground up: migrating to a new omnichannel contact center platform and creating a true “single pane of glass” for agents. That means bringing together customer data,

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Role market pulse

How Software Engineer demand looks in United States

74/100 · rising

Live jobs

1,562

Posted 30d

592

30d movement

+38%

Remote share

28%

Salary listed

78.6%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Department · R&D : Engineering : Customer Experience Platform

T

Hiring company

Toast

View the company profile, current openings and hiring details.

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