Staff Software Engineer – Customer Experience Intelligence (CXI)

P-1691 At Databricks, we’re passionate about enabling data teams to solve the world’s toughest problems — from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world’s best data and AI infrastructure platform so our customers can turn deep data insights into business impact. Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges — from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we’re only getting started. As the Staff Software Engineer for Customer Experience Intelligence, you will architect and deliver Databricks' AI-native vertical workflow platform. CXI is building intelligent systems that orchestrate AI agents, humans, and enterprise tools into end-to-end operational workflows. Support is our first production domain and the platform is designed to expand across multiple domains such as IT, Security, Legal, Marketing, and other knowledge-worker workflows, with a roadmap toward broader productization. The Impact You Will Have: Architect the Agentic Ecosystem: Contribute to the technical vision, core infrastructure, and backend architecture for Databricks’ next-generation Enterprise Agentic Framework. Scale across multiple domains: Build a vertical modular, multi-tenant agent platform initially optimized for Customer Support, but natively designed to expand into other domains such as IT, Security, Compliance, Marketing, HR, Legal and all ticket based workflows across the company. Engineered Reliability: Drive rapid, iterative backend development while upholding strict quality, safety, throughput, and reliability standards for agentic-based systems. Orchestrate Complex Workflows: Design state-machine and agentic workflows that seamlessly evolve from human-in-the-loop validation to fully automated execution. Enterprise-Grade Observability: Impl

P-1093 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The ManagedTables team at Databricks is responsible for the DataIntelligence initiatives that underpin the Unity Catalog ManagedTables offering. This encompasses products such as Predictive Optimization, Liquid Clustering, and control plane services facilitating Unity Catalog and Iceberg Rest Catalog API-based access to ManagedTables. The team is accountable for optimizing exabytes of data and saving millions of dollars annually for our customers through the Data Intelligence offerings. As part of this team, you will be working on realizing enterprise grade autonomous analytical datasystems - that ensure the best performance out-of-the-box. You will design and implement these next gen systems that leapfrog state-of-the-art: Storage lifecycle and additional background optimizations for a knob-free experience via Predictive Optimization Efficient storage structures and innovations to power storage layout solutions for the ML world Influence the Data format and Catalog interface unification efforts and enable strong ecosystem interoperability for ManagedTables The Impact you will have: Solve real business needs at large scale by applying your software engineering experience and by driving strong collaboration with Product partners Deliver a highly scalable, available, and inter-operable architecture for Managed Tables. Lo

P-1126 Summary At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. Customers trust Databricks with their most valuable data and Trust & Safety has the mission to build the most trusted data analytics and ML platform in the world. Security Engineering is an integral part of Trust & Safety and has a critical role to play in keeping customer data from bad actors. We are looking for senior leaders such as yourselves to create the vision and define the strategy for this space. The impact you will have: Make Databricks safer for our customers by identifying and plugging key gaps in our infrastructure and services Attract top talent from across the industry. Represent the security engineering discipline throughout the organization, having a powerful voice to make us more data-driven Represent Databricks at academic and industry conferences & events What we look for: 7+ years of experience in Data Security or related areas and expertise in two or more of the following--Cryptography, Kubernetes Security, Web Security, Governance, Privacy, Trust, Safety, Authentication, Identity Management, Access Control, Key Management, Inter-Service Authentication, Secure Application Frameworks, Detection & Response. Experience building systems at large scale internet companies is a huge plus. 10+ years of experience building large scale distributed systems with high availability Leadersh

P-1124 Summary At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. Customers trust Databricks with their most valuable data and Trust & Safety has the mission to build the most trusted data analytics and ML platform in the world. Security Engineering is an integral part of Trust & Safety and has a critical role to play in keeping customer data from bad actors. We are looking for senior leaders such as yourselves to create the vision and define the strategy for this space. The impact you will have: Make Databricks safer for our customers by identifying and plugging key gaps in our infrastructure and services Attract top talent from across the industry. Represent the security engineering discipline throughout the organization, having a powerful voice to make us more data-driven Represent Databricks at academic and industry conferences & events What we look for: 7+ years of experience in Data Security or related areas and expertise in two or more of the following--Cryptography, Kubernetes Security, Web Security, Governance, Privacy, Trust, Safety, Authentication, Identity Management, Access Control, Key Management, Inter-Service Authentication, Secure Application Frameworks, Detection & Response. Experience building systems at large scale internet companies is a huge plus. 10+ years of experience building large scale distributed systems with high availability Leadersh

P-1126 Summary At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. Customers trust Databricks with their most valuable data and Trust & Safety has the mission to build the most trusted data analytics and ML platform in the world. Security Engineering is an integral part of Trust & Safety and has a critical role to play in keeping customer data from bad actors. We are looking for senior leaders such as yourselves to create the vision and define the strategy for this space. The impact you will have: Make Databricks safer for our customers by identifying and plugging key gaps in our infrastructure and services Attract top talent from across the industry. Represent the security engineering discipline throughout the organization, having a powerful voice to make us more data-driven Represent Databricks at academic and industry conferences & events What we look for: 9+ years of experience in Data Security or related areas and expertise in two or more of the following--Cryptography, Kubernetes Security, Web Security, Governance, Privacy, Trust, Safety, Authentication, Identity Management, Access Control, Key Management, Inter-Service Authentication, Secure Application Frameworks, Detection & Response. Experience building systems at large scale internet companies is a huge plus. 15+ years of experience building large scale distributed systems with high availability Le

P-1124 Summary At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. Customers trust Databricks with their most valuable data and Trust & Safety has the mission to build the most trusted data analytics and ML platform in the world. Security Engineering is an integral part of Trust & Safety and has a critical role to play in keeping customer data from bad actors. We are looking for senior leaders such as yourselves to create the vision and define the strategy for this space. The impact you will have: Make Databricks safer for our customers by identifying and plugging key gaps in our infrastructure and services Attract top talent from across the industry. Represent the security engineering discipline throughout the organization, having a powerful voice to make us more data-driven Represent Databricks at academic and industry conferences & events What we look for: 9+ years of experience in Data Security or related areas and expertise in two or more of the following--Cryptography, Kubernetes Security, Web Security, Governance, Privacy, Trust, Safety, Authentication, Identity Management, Access Control, Key Management, Inter-Service Authentication, Secure Application Frameworks, Detection & Response. Experience building systems at large scale internet companies is a huge plus. 15+ years of experience building large scale distributed systems with high availability Le