P-1378 Job Overview: We are seeking a highly skilled Frontline Staff Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Pla
Staff Solutions Engineer, EHSS Solutions
Salary not disclosed
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Role overview
Job description
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate, and advance faster than ever.
Global EHS & Sustainability is building a future-ready operating model founded on Trusted Data, AI Enablement, and Decision Intelligence.
As the Solutions Engineer, EHSS Solutions, you will design, develop, and validate digital capabilities that improve EHSS operations through analytics, automation, AI-enabled solutions, intelligent workflows, and decision-support tools. You will partner with EHSS SMEs, site teams, PMO, SMAI, IT, and technology partners to transform business needs into scalable and supportable digital solutions.
Your initial focus will be AI enablement, workflow automation, analytics, and decision-support capabilities. You will lead technical solution design, prototyping, and pilot activities while partnering with SMAI, IT, and delivery teams to prepare validated solutions for production deployment.
Key Responsibilities
Design & Deliver Digital Solutions
- Design, develop, and validate AI-enabled solutions, intelligent workflows, analytics capabilities, automation tools, and internal EHSS applications.
- Translate business requirements and operational processes into scalable technical solutions, prototypes, and reusable solution patterns.
- Build and integrate solutions using enterprise platforms, APIs, trusted data assets, and approved technology services.
- Ensure solutions align with enterprise architecture, security, governance, interoperability, and sustainment requirements.
Drive Technical Innovation & Solution Delivery
- Identify and evaluate opportunities where AI, analytics, automation, or digital technologies can improve EHSS outcomes.
- Lead technical design, prototyping, testing, validation, and pilot execution for approved initiatives.
- Assess technical feasibility, scalability, risks, dependencies, and implementation approaches for proposed solutions.
- Partner with EHSS, PMO, SMAI, IT, and technology providers to shape solution approaches and transition validated solutions into production deployment.
Advance Analytics, AI & Decision Intelligence
- Develop analytics, decision-support, and AI-enabled capabilities that improve operational visibility, risk management, and decision-making.
- Ensure solutions leverage trusted enterprise data and appropriate controls, validation, monitoring, security, and human oversight.
- Contribute reusable technical practices, solution standards, and innovation capabilities that support long-term scalability across EHSS.
Minimum Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, Engineering, or a related discipline.
- 7 or more years of experience in solution engineering, software development, analytics, automation, AI-enabled solutions, or related technical disciplines.
- Demonstrated experience translating business and process requirements into scalable technical solutions.
- Hands-on experience designing, building, testing, and validating applications, automation solutions, analytics products, or AI-enabled capabilities.
- Experience developing prototypes, pilots, or minimum viable solutions and using results to improve solution design.
- Experience working with APIs, integrations, cloud platforms, or enterprise application technologies.
- Working knowledge of SQL, enterprise data platforms, cloud technologies, and analytics-ready data concepts.
- Strong technical problem-solving, systems-thinking, and solution-design skills.
- Ability to collaborate effectively across business, data, systems, IT, and AI teams.
- Strong communication skills and the ability to explain technical concepts, risks, and trade-offs to non-technical stakeholders.
Preferred Qualifications
- Experience developing AI-enabled solutions, workflow automation, analytics products, or decision-support capabilities.
- Experience with Microsoft Copilot Studio, Power Platform, Azure AI Services, Azure OpenAI, or comparable enterprise AI and automation platforms.
- Experience with Python, C#, .NET, or comparable application-development technologies.
- Experience working with Snowflake, Google Cloud Platform (GCP), Azure Data Services, SQL Server, Power BI, Tableau, or comparable enterprise data and analytics platforms.
- Experience building and consuming APIs, enterprise services, and system integrations.
- Experience with SAP S/4HANA, SAP ECC, ServiceNow, or other enterprise business systems.
- Experience supporting EHSS, Quality, Manufacturing, Facilities, Supply Chain, or other regulated business functions.
- Experience supporting global or multi-site technology initiatives.
- Relevant certifications in AI, cloud platforms, software development, data analytics, automation technologies, or related disciplines.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
What they are looking for
Skills & requirements
Qualification
Minimum Qualifications Bachelor's degree in Computer Science, Software Engineering, Information Systems, Data Science, Engineering, or a related discipline; 7 or more years of experience in solution engineering, software development, analytics, automation, AI-enabled solutions, or related technical disciplines; To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Hiring company
Micron
Micron is a global leader in memory and storage, powering AI and compute-intensive applications from cloud to edge with innovative semiconductor solutions.
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