Strategy and Operations Lead

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Manager, Customer First Operations, APJ will play a pivotal role in shaping and scaling our rapidly growing APJ Customer First organisation. Reporting to our APJ GTM Strategy &amp; Operations leadership team, you will be the primary business partner for the APJ VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Sales, Pre-Sales, Renewals, Support, and Professional Services.In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets. This role offers strong potential for career growth and progression towards a Director-level position. <p&

About Prodigal Prodigal is the connected AI platform leading financial institutions use to run their operations. We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time. These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved? Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them. Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America. Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next. We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect. We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje About The Team You’ll join Prodigal’s Strategy & Operations team, the consulting arm of the company. We partner with creditors in consumer finance (Banks, NBFCs & BNPLs and debt collection agencies) to transform how they engage with consumers using data-driven insights and AI-powered workflows. The team sits at the intersection of prod

About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up . Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations. Team Overview: Roundel is Target’s entry into the media business with an impact of $1B&#43;; an advertising sell-side business built on the principles of first-party, people-based data, brand-safe content environments and proof that our marketing programs drive business results for our clients. We are here to drive business growth for our clients and redefine “value” in the industry by solving core industry challenges rather than simply replicating existing industry methods of operation. Roundel is a key growth initiative for Target and aims to lead the industry toward a better way of operating within the media marketplace. Target Tech is on a mission to off

About us: Working at Target means helping all families discover the joy of everyday life. About Target As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. At Target, we have a timeless purpose and a proven strategy. Some of the best minds from different backgrounds come together to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. Target in India operates as a fully integrated part of Target's global team and supports the company's global strategy and operations. About the team The IT Data Platform (ITDP) team enables data-driven management of Target's technology ecosystem by bringing together trusted data and insights across technology assets, software delivery, infrastructure, reliability, security, engineering effectiveness, and technology operations. The Analytics team within ITDP transforms this data into metrics, analytical products, dashboards, predictive insights, and decision-support capabilities that help technology teams understand what is happening, why it is happening, where risk may be emerging, and where action is needed. The team is building towards an analytics capability that progresses from descriptive and diagnostic analytics to predictive and prescriptive insights, using statistical methods, applied data science, and GenAI where each approach is appropriate. <p style="color:!im

About Target As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. At Target, we have a timeless purpose and a proven strategy. Some of the best minds from different backgrounds come together to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. Target in India operates as a fully integrated part of Target's global team and supports the company's global strategy and operations. About the team The IT Data Platform (ITDP) team enables data-driven management of Target's technology ecosystem by bringing together trusted data and insights across technology assets, software delivery, infrastructure, reliability, security, engineering effectiveness, and technology operations. The Analytics team within ITDP transforms this data into metrics, analytical products, dashboards, predictive insights, and decision-support capabilities that help technology teams understand what is happening, why it is happening, where risk may be emerging, and where action is needed. The team is building toward an analytics capability that progresses from descriptive and diagnostic analytics to predictive and prescriptive insights, using statistical methods, applied data science, and GenAI where each approach is appropriate. As a Senior Data Analyst for Target's IT Data Platform Analytics team you'll: <p style="co

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As our user base and global footprint grow dramatically, we have unique support problems resulting from both our type of scale and the type of businesses we partner with. The Bangalore Finance (SDC) strategy will provide operational leverage and expand our portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. What you'll do Joining the Finance team will put you amongst some of the most talented finance and operations leaders in the world. We're looking for a proven leader to build and lead the fast-growing International Accounting team within our Bangalore Finance. The International Accounting Manager for the Controllership function will supervise and evaluate a number of legal entity controllership processes and have experience implementing new systems and tools. This position will suit a person who is a hands-on manager and excited to assist in managing the monthly close, statistical reporting, compliances, coordinating with the board to adopt and approve financial statements, indirect tax filings, cash flow forecasting, intercompany accounting, statutory reporting, consolidation, and audits of all our international subsidiaries and branches. Based in the Bangalore office, you'll be on the ground floor of this function with an opportunity to set the pace and direction for the future. Responsibilities Build, develop, and lead a team that drives the International Accounting Controller