Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Supervisor on the Customer Experience team, you'll lead a team of support agents delivering seamless service to Coinbase's global customer base across phone, messaging, and email channels. You'll own your team's performance against key operational metrics, including contacts handled, first contact resolution, and quality scores, while partnering with Workforce Management, Quality, and Training to continuously raise the bar. This role is based in Manila, Philippines and requires shift flexibility for 24/7 coverage. What you'll do: Own end-to-end team performance across SLAs, productivity, quality scores, and first contact resolution targets for your line of business Lead coaching and development for a team of customer support agents, using data from Maestro QA, Looker, and Salesforce to identify gaps and drive improvement Partner cross-functionally with Program, Quality, Training, and Workforce Management teams to streamline workflows and optimize scheduling adherence Drive operational initiatives that improve customer experience metrics and reduce friction across support channels Execute performance management processes including documentation, corrective action, and compliance follow-through Required Skills and Experience: 6+ years in customer support, financial services, or technology operations with at least 3 years directly managing frontlin
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FULL TIME
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On-site
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All levels
Salary
Not disclosed
Salary not disclosed
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Supervisor, Capital Finance — TX - Houston, 8590 West Tidwell. Apply via Workday.
What they are looking for
Skills & requirements
Hiring company
Comcast
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Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase Singapore is building a robust, scalable compliance function in support of our Monetary Authority of Singapore (MAS) regulatory obligations. As Compliance Manager, you will partner with the Singapore CCO and cross-functional stakeholders across Compliance, Legal, Risk, Product, and Operations to advance our Capital Markets Services (CMS) licensing program and maintain a compliance framework aligned with MAS expectations. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation may be required throughout the year at team and company-wide events to foster collaboration, connection, and alignment. What You'll Do Drive end-to-end project management for the CMS license application workstream, maintaining action logs, tracking dependencies, escalating blockers, and ensuring timely, high-quality deliverables. Own preparation of regulatory submissions, governance materials, and supporting documentation for the CMS application, including coordinating responses to MAS follow-up queries. Draft, update, and maintain Singapore-specific compliance policies, procedures, controls descriptions, and governance documentation aligned with MAS requirements and SFA obligations. Strengthen Coinbase Singapore's AML/CFT, sanctions, and regulatory compliance framework in line with applicable MAS rules, notices, and guidelines. Prepare written mat
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