Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Difference You Will Make: We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service management to the Airbnb community as a Supervisor. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service through coaching and upleveling their team. The Supervisor supports one or more internal CS services. The Supervisor is an operational leadership role that requires substantial experience in customer service and team management. Supervisors oversee teams of approximately 10-15 ambassadors and should have the ability to guide and uplevel their ambassadors, demonstrating top-level customer service skills. Strong organizational skills and the ability to balance real-time and planned work are also required. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality. A Typical Day: Oversee a strong operational environment for your teams and ensure high quality support for the community from your team Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s). Provid
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Role overview
Job description
POSITION SUMMARY: Works closely with manager to ensure company and team goals are met. Ensures high quality work is completed timely. PRIMARY RESPONSIBILITIES: • Responsible for day-to-day staffing / scheduling / setting up sample run schedules. • Ensures production work is consistently completed according to department goals. • Ensures all case samples are processed and accounted for. • High proficiency working within one or more laboratory information systems to ensure all relevant data is correct. • Monitors cases reaching promised TAT and identify issue / cause / reason for those cases. Work with managers and other departments as needed to prevent future incident. • Updates SOPs to accurately reflect current practices and works with manager and Document Control / QA / Training team to make effective. • Monitors team members to ensure adherence to SOPs and safety procedu
…What they are looking for
Skills & requirements
Qualification
6+ years of experience as a Medical Technologist or equivalent in a clinical laboratory environment. • BS / BA degree in Biological Sciences, related field, or equivalent • Current ASCP board certification in Medical Technology or California State CLS or CGMBS license ( Clinical Genetics Molecular Biologist Scientist ) . KNOWLEDGE, SKILLS , AND ABILITIES : • Proven leadership experience • Able to take on own projects with little supervision. • Excellent interpersonal, communication, computer, troubleshooting, and pipetting skills. • Excellent oral and written communication skills. • Word processing and data management skills . PHYSICAL DEMANDS & WORK ENVIRONMENT : • Duties typically performed in office setting • Standing or sitting for long periods of time may be necessary • Duties may require working weekends OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated
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Hiring company
Natera
Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care.
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