Supervisor

ABOUT THIS ROLE GHX is standing up a new Human-in-the-Loop (HiTL) operations team in Hyderabad to support its ADM (Automated Document Management) platform — an AI-powered document processing system replacing legacy UiPath automation for GFax North America. The platform processes over 2.2 million Purchase Orders per year and targets a 75–85% fully-automated (touchless) rate. The team handles every document the AI cannot process autonomously. The Operations Supervisor is building this team from zero and is accountable for everything within it: throughput, field accuracy, team development, day-to-day operations management, and real-time coordination with GHX Engineering and Product teams in the United States. This is a high-visibility, inaugural role — the team’s accuracy and throughput directly determine the speed and confidence with which GHX can expand the ADM platform beyond GFax North America. KEY RESPONSIBILITIES People & Performance Management — 70% Directly supervise 15-20 Document Review Specialists; own rostering across rotational shifts, attendance tracking, and queue capacity planning against daily document volume Manage operations SLA – TAT, Quality, along with people metrics Own day-to-day operations management: shift rosters and week-offs, leave planning, planned & unplanned shrinkage, absenteeism control, and real-time reallocation of staffing to protect SLAs & operations performance metrics Set and communicate daily, weekly, and monthly throughput, AHT, and accuracy targets; monitor individual and team performance against SLA and productivity standards Participate in and present at weekly, monthly, and quarterly business reviews (WBR / MBR / QBR) — performance against KPIs, root-cause analysis of misses, and committed corrective actions Own the full performance cycle for direct reports, including goal setting, mid-year and annual appraisals, with documented performance ratings, development plans, and calibration against peer supervisors Con

Housekeeping Supervisor Address: RMZ Spire Tower100 1F 2F & 3F Next to Hotel ITC Madhapur Serilingampally Rangareddy Facility: FLUTTER - HYDERABAD - IFM SERVICES Qualification: 12th Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP587301

Urgent Requirement. Address: SEZ Unit-V 3rd Floor Tower 8 M/s GARCorporation Pvt Ltd Ranga Reddy District Facility: HCL Tech GAR - Hyd FM Qualification: 12th Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP583651

Urgent Requirement. Address: TCS - SYNERGY PARK SEZ DEVELOPER Premises No.2-56/1/36 Survey No.26 Gachibowli Serilingampally Mandal Hyderabad R R District Telangana Pin - 500032 Facility: TCS - SYNERGY PARK SEZ UNIT2 Qualification: Graduate Experience: 3 - 4 years Source: Sodexo India | Job Code: IJP584275

Urgent Requirement. Address: SEZ Unit-V 3rd Floor Tower 8 M/s GARCorporation Pvt Ltd Ranga Reddy District Facility: HCL Tech GAR - Hyd FM Qualification: 12th Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP583650

Urgent Requirement. Address: SEZ Unit-V 3rd Floor Tower 8 M/s GARCorporation Pvt Ltd Ranga Reddy District Facility: HCL Tech GAR - Hyd FM Qualification: 12th Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP583649