Support Engineer (EDI is mandatory)

Support Engineer at Cleo (India) Bengaluru Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years. Responsibilities will include but not be limited to: Mandatory Skills: Experience with EDI mapping (EDI to XML, EDI to flat file etc.) Good understanding of ANSI X12 and EDIFACT standards. Experience with XML, flat files and spreadsheets. Experience with transfer protocols such AS2, FTP/s, SFTP and HTTP/s. Team player with good written and verbal communication skills. Analytical and problem-solving skills. Desired Skills: Exposure to basic API concepts Exposure to basic database concepts and SQL queries. Preferred Skills: Experience in B2B/EDI Support role Experience in Cleo Products Key Responsibilities: Manage the CIC environment within Cleo B2B Cloud systems. Respond to incidents and/or event-driven alerts and troubleshoot customer issues. Investigate data related EDI issues and inform the customers with the root cause. Bug-fixes for the EDI translation issues identified in production. Trading partner on-boarding and creation of SFTP/AS2 setups. Work effectively with other internal departments to ensure the highes

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity Own the technical leadership of the team and end-to-end reliability of complex transaction operations, ensuring faster resolution, reduced repeat failures, and consistent SLA performance across the shift/team. What You'll Do ▸ Incident Leadership & Command ▸ • Lead P1/P2 incidents as incident commander, driving structured and timely resolution ▸ • Make real-time decisions during escalations and guide the team clearly ▸ • Ensure strong communication cadence and stakeholder confidence ▸ ✅ Measure: P1/P2 MTTR, escalation effectiveness, stakeholder feedback ▸ Advanced Troubleshooting & Problem Solving ▸ • Handle highly complex issues across EDI/API/SFTP ecosystems ▸ • Perform deep RCA with clear root cause and preventive actions ▸ • Solve ambiguous problems by connecting patterns across systems ▸ ✅ Measure: repeat issue reduction, RCA quality score, first-time resolution rate ▸ Team Oversight & Delivery Assurance ▸ • Oversee queue health, workload distribution, and SLA adheren

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Position Summary The Senior Software Engineer will manage, support, and customize SonicWall's Oracle Agile PLM platform and support its modernization toward Oracle Fusion Cloud PLM. Beyond core PLM, this role owns EDI and system-to-system integrations between Oracle and other enterprise systems — ERP, CRM, the data platform, and external/partner systems — and contributes to SonicWall's agentic AI initiatives by building AI-assisted automations within the PLM and integration landscape. This is a hands-on, full-stack engineering role with a high degree of autonomy, operating within our established delivery, change, and security processes. The ideal candidate can operate and extend the PLM platform, deliver robust Oracle-to-external integrations, and apply modern AI tooling to reduce manual effort and accelerate product and transactional data flows across the enterprise. Key Responsibilities PLM platform: Manage, support, and customize Oracle Agile PLM (Product Collaboration, PQM, PG&C), and support the roadmap toward Oracle Fusion Cloud PLM. Deliver product changes: Interface with users to de

About Cleo Cleo is the AI-native supply chain orchestration company built on modern EDI. We help businesses orchestrate EDI, API, MFT, applications, and trading partner ecosystems with the visibility, intelligence, and control needed to keep business-critical supply chain transactions moving — from order to cash, procure to pay, and everywhere in between. Our platform, Cleo Integration Cloud, brings together integration, workflow automation, real-time monitoring, and Agentic AI intelligence so supply chain, operations, and IT teams can launch partners faster, automate transactions across business systems, resolve exceptions before they become disruptions, and gain actionable insight across the end-to-end supply chain. Trusted by 5,000+ customers across manufacturing, retail, logistics, and distribution, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore. We are a team united by one mission: to make supply chains smarter. Cleo Never Stops. The Opportunity Advance your career in enterprise integration by taking ownership of increasingly complex EDI and B2B implementations. As an Implementation Engineer II, you'll independently deliver integration solutions, troubleshoot technical issues, contribute to ERP and API integrations, and build the expertise needed for a Senior Implementation Engineer role. What You'll Do ▸ EDI & Integration ▸ Implement EDI solutions using ANSI X12 and EDIFACT standards. ▸ Configure and troubleshoot communication protocols (AS2, SFTP, VAN, APIs). ▸ Develop and maintain ERP integrations and business process workflows. ▸ Data Mapping & APIs ▸ Build medium-complexity data mappings, Business Process Sequences (BPS), and integration flows. ▸ Implement REST/SOAP APIs with OAuth, authentication, encryption, and API security. ▸ Support UAT, resolve mapping issues, and optimize integration performance. ▸ Delivery & Documentation ▸ Troubleshoot integration issues independently and escalate complex probl

Principal Implementation Engineer – Professional Services Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. Simply put, Cleo ... never stops The Position Cleo is looking for a Principal Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates must possess strong knowledge on working with EDI/B2B integration products, EDI mapping, business process orchestration and communication protocols like AS2, SFTP etc., API integration, designing integration patterns and solution architecture. What You Will Be Doing Work with customers to understand the business requirements. Architecture design for Cleo cloud customers. Develop EDI maps and business processes. Create communication setups with trading partners for AS2, SFTP. Create Unit test plan and perform unit testing. Assist with System Integration testing and User Acceptance testing and resolve issues. Conduct performance testing for high volume customers and fine tune integrations to achieve desired performance. Create support documentation and transition the project to support. Create go-live plan and warranty support plan. Work effectively with other internal departments to ensure the highest level of support for customers. Exhibit a sense of ownership of customer systems and work on issues until completely resolved Handle multiple projects simultaneously within established time constraints

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team The Payment Gateways team (used to be known as IPP Payments Backend ) is a critical pillar of Adyen’s Core Payments solution. The Core Payments group handles the foundational business logic, diverse payment flows, and global features that empower Adyen’s merchants worldwide. As part of the Payment Gateways team, you will design and build the infrastructure powering Adyen’s in-store payment experience . This means engineering systems capable of handling massive, simultaneous global traffic while maintaining rock-solid reliability for thousands of physical terminals, mobile devices, and merchant hosts. What You Will Do As a Backend Engineer (Java) , you will orchestrate complex payment flows by integrating multiple Adyen systems and defining the unified architecture for our next-generation payment features. Design & Deliver: Build, test, and deploy high-volume, low-latency Java applications that form the backbone of our global payment systems. Architect for Scale: Collaborate across Data and Platform engineering teams to design highly resilient, scalable services with reliability at their core. Own the Technical Lifecycle: Drive engineering best practices, contribute to scalable architecture designs, and actively participate in product roadmap discussions. Data-Driven Optimization: Define, implement, and monitor per