Support Manager

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we help customers shop from their favourite retailers and support our partners in growing their businesses. We’re looking for a Senior Retail Development Manager to manage and grow partnerships with some of Kazakhstan’s largest supermarket and retail chains. You’ll own a portfolio of key retail partners, build relationships with senior decision-makers, and turn business opportunities into results. Working closely with our Retail Lead, Marketing, and Operations teams, you’ll help partners grow sales, invest in advertising and promotions, and improve the customer experience. What you’ll be doing In this role, you'll be managing a portfolio of enterprise partners. As Manager, you will own the strategic relationships with key accounts, set team direction and goals, coach your team to deliver excellence, and oversee performance improvement initiatives. You will work closely with your partners, operational stakeholders, and the Retail lead to improve performance, solve operational challenges, and drive sustainable growth across the partnership while building a high-performing, motivated team. Day-to-day in this role: Grow your partners’ business. Build joint growth plans that increase sales and Gross Order Value (GOV) across your portfolio. Bu

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a Finnish technology company best known for its delivery platform. Today, our platform operates in more than 30 countries and serves over 50 million consumers. Together with DoorDash, we're building the leading local commerce platform worldwide. The role you are looking at is part of Wolt Market — our own grocery stores that deliver an exceptional customer experience with fast and reliable grocery delivery. Reporting to the Category Manager, the Category Specialist is responsible for supporting category performance by managing assortment, pricing, promotions, and supplier relationships across assigned categories in Kazakhstan. The role focuses on ensuring the right products are available at the right price while delivering a great customer experience and supporting business growth. The Category Specialist works closely with the Category Manager, Operations, Supply Chain, Content, Marketing, Finance, and supplier partners to ensure strong commercial execution and continuous improvement of category performance. You'll receive guidance and support from experienced colleagues while taking ownership of your daily responsibilities and contributing to the commercial success of Wolt Market Kazakhstan. What you'll be doing Supporting the day-to-day performanc

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. With outstanding customer care, our Support teams are the glue that keeps the Wolt marketplace running smoothly. We ensure seamless interactions between customers, merchant partners, and courier partners every single day. As a Support Team Lead, you’ll take ownership of our local support operations, lead by example, and empower your team to deliver consistently high-quality service. You’ll play a key role in driving performance, developing people, and continuously improving how we support our partners across the country. What you’ll be doing Lead, motivate, and develop a high-performing support team through coaching, encouragement, and empowerment Create a customer-obsessed culture by leading by example Own your team’s performance, including KPIs, productivity, and service quality Set clear performance goals and provide regular, constructive feedback Manage daily operational needs such as shift planning and scheduling Lead shifts when needed, supporting representatives and shift leaders to ensure smooth and effective operations Collaborate closely with other teams to continuously improve the overall support experience Communicate effectively with all customer groups (customers, courier partners, and merchants), adapting tone and approach as needed Actively c